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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
364 Reviews
Call Service Center (888) 643-6458

364 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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February 16, 2024

I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 06, 2024

My service experience was good. You all answered my questions and concerns and I'm happy with your team. Everyone is welcoming and helpful. I also appreciate your shuttle service wh More

by cgeloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 03, 2024

Great customer service and very friendly employees. They take their time explaining things to you about the vehicles More

by Melissa McQuaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
Report | Print
Feb 06, 2024 -

Colonial West Chevrolet of Fitchburg responded

Melissa, thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 03, 2024

Online appointment was easy to set up day of the appointment went very quick in and out for an oil change More

by Blue frog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 06, 2024 -

Colonial West Chevrolet of Fitchburg responded

I am committed to providing top-quality service and I'm ecstatic to hear that your experience reflected this dedication. I appreciate you taking the time to leave us this great feedback. At Colonial West Chevrolet of Fitchburg, we value our customers and I look forward to seeing you on your next visit. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 02, 2024

It took awhile to figure it out. The three time the replace the ignition. Everything is working good now. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 02, 2024

They are very helpful and always professional. They have taken good care of my Chevy Silverado. More

by Mabel13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about our service team. Thank you for choosing Colonial West Chevrolet of Fitchburg for your vehicle needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

Needed ladder racks installed on a recently purchased Chevy KUV Van, Shelley was very pleasant and extremely helpful in scheduling the install in a timely manner and getting our company the van back into More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback, David. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Shelley was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

They worked promptly with my company fleet management and got my vehicle all new tires More

by Mjmeadows1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 29, 2024

The work was done quickly and it was done well. However 94.00 for an oil change is not ideal. However we are paying more for everything these days. They need a bigger waiting room because an oil ch More

by Steven & Carla Franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Jan 31, 2024 -

Colonial West Chevrolet of Fitchburg responded

Steven and Carla, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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