Colonial West Chevrolet of Fitchburg - Service Center

Shelley was exceptionally prompt in setting up and appointment and getting my vehicle serviced. Her attention to detail and professional service from the whole Colonial Team is second to none. appointment and getting my vehicle serviced. Her attention to detail and professional service from the whole Colonial Team is second to none. More

Nice communication between service and myself. Updates, confirming my appointment and sending out communication making sure we were happy with service. 5 stars all the way around Updates, confirming my appointment and sending out communication making sure we were happy with service. 5 stars all the way around More

Good service department. Phenomenal customer satisfaction department. Went above and beyond what they "had" to do for me! A quick vac of the cab after an oil change would be Phenomenal customer satisfaction department. Went above and beyond what they "had" to do for me! A quick vac of the cab after an oil change would be a nice touch. More

Good service center, timely and courteous. Was disappointed that as part of service, my vehicle had not been vacuumed out. That should be standard fare. Also thought first oil change was free. Was disappointed that as part of service, my vehicle had not been vacuumed out. That should be standard fare. Also thought first oil change was free. Did not happen. More

They are pleasant and polite. .it's a pleasure to do business with them. They very personal with there customers .it's a pleasure to do business with them. They very personal with there customers More

My oil change and inspection sticker were done very quickly and everyone was extremely nice quickly and everyone was extremely nice More

Brought my car in when during last oil change mechanic noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage a noticed arm bar needed to be replaced, contacted Chris because I had an extended warranty he did all the legwork To get it okayed under my coverage and two days later the job was done. Excellent job by everyone More

Very pleased with the service that I received on 9/7/21 they checked out all of my concerns. Then they always send an email to check if I was satisfied. they checked out all of my concerns. Then they always send an email to check if I was satisfied. More

Excellent service here! I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and brought my car to the dealership. They were able to find out the issue and resolve it in that same day! I was able to drive my car home after work. Chris, Edison, Jackie and Angie are wonderful and helped me with this issue. The best service and people here. Thank you!! More

Excellent service. Satisfied all my needs and questions and customer service made the whole process extremely easy. Satisfied all my needs and questions and customer service made the whole process extremely easy. More