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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
361 Reviews

361 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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November 08, 2022

Took me right in and helped with my issue. Called them on Saturday at 1 pm. Had my truck back by Monday morning. More

by Stormy3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 08, 2022

I went in for my oil change and routine stuff. Service is always a pleasure! Staff treat me with respect and kindness as well as being flexible due to my crazy schedule. Shelly(management), Chris( More

by Feliciarichard8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 03, 2022

When I bought my car in for the service appointment I asked if It would be complete in 2 hours because I had an appointment. Then promised that it would be. 1 hour later I was handed the key in plenty o More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
November 02, 2022

always a great experience at the dealership, with quick service and friendly staff, cozy waiting area More

by ashleea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
November 02, 2022

Very easy to schedule and reschedule appointments if necessary, and text reminders are a great plus. Service work is always completed quickly and with good communication. More

by Warren Maxwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
October 27, 2022

I’ve always had a great experience with colonial west Chevrolet service department.Excellent service and friendly to talk to. More

by Tbird2173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
October 26, 2022

Great job-simple process. Texting and reminders are great and easy to communicate. Shelley was a lot of help with the coordination. More

by Mr#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
October 18, 2022

Everyone was so friendly and helpful. The service was fast and convenient. I will be using them for all my service needs. More

by joy_renda
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
October 17, 2022

Easy to make appointments on line. I got in on time and was done quickly. Courteous check in & check out! More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

Shelley was very helpful and personable. Always smiling. Knowledgeable about many leasing and sales topics. A pleasure to deal with More

by jrab5864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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