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Colonial West Chevrolet of Fitchburg - Service Center
Fitchburg, MA
447 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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447 Reviews of Colonial West Chevrolet of Fitchburg - Service Center
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January 30, 2024
They worked promptly with my company fleet management and got my vehicle all new tires got my vehicle all new tires More
by Mjmeadows1
January 30, 2024
Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accommodating service! More
by BruinsFan15
Employees Worked With
Other Employees :
Shelley Dupre
January 29, 2024
The work was done quickly and it was done well. However 94.00 for an oil change is not ideal. However we are paying more for everything these days. They need a bigger waiting room because an oil ch However 94.00 for an oil change is not ideal. However we are paying more for everything these days. They need a bigger waiting room because an oil change is an hour wait, seats are taken up quick. Overall a pleasant experience. More
by Steven & Carla Franklin
Employees Worked With
Other Employees :
Shelley Dupre
January 29, 2024
I decided to get my 2024 sticker at the dealership this year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection stations). When the door opened and a truck came out I drove in, much to the surprise of one of the techs that entered from the Service Desk. He kindly and graciously explained that their procedure requires that I park the car and enter through the Service Department just as I would for appointments. OOPS! No matter; he said he would take care of it, sent me to the customer service area and in about 30 minutes my car was ready (and it passed!). I've never been disappointed with the service or the staff here and appreciate the peace of mind that I get when I bring my car to them. I also feel comfortable knowing that many if not all of the service staff have been there the entire time that I've owned my vehicle which tells me that the company is doing right by their employees too. Thank you! More
by loisluniewicz
January 20, 2024
Very polite from first contact through the completion of the service. Service gave an accurate estimate up front and completed the work in a timely manner. I couldn’t be happier with the entire interaction. the service. Service gave an accurate estimate up front and completed the work in a timely manner. I couldn’t be happier with the entire interaction. More
by timpatpauld
January 19, 2024
Always great service and kind folks. I have bought my last four trucks at Colonial and have always been treated like a VIP. I highly recommend this dealership. I have bought my last four trucks at Colonial and have always been treated like a VIP. I highly recommend this dealership. More
by BC
January 19, 2024
Had my car serviced the other day at Colonial West Fitchburg Ma. Was having a heat issue on my 2018 Chevy Trax. The service department Chris took care of my service needs excellent. I do recommend Fitchburg Ma. Was having a heat issue on my 2018 Chevy Trax. The service department Chris took care of my service needs excellent. I do recommend Colonial West for servicing your car as well buying a new or used Vehicle. I look forward to my next purchase in the near future at Colonial West Fitchburg. The sales department as well service department are friendly and treat everyone with concerns 100% professional… More
by Leominster Customer
Employees Worked With
Other Employees :
Shelley Dupre
January 16, 2024
Just took my 2018 Chevy Trax in for repair at Colonial West the other day. The service department took my car in for repair very quickly and gave a estimate for go ahead with the repair. The service dep West the other day. The service department took my car in for repair very quickly and gave a estimate for go ahead with the repair. The service department does great work and is very informative of what needs to be corrected. I can say with ease that I would recommend Colonial West for car service as well purchase a new or used car. More
by Another upset customer at Colonial West Fitchburg
Employees Worked With
Other Employees :
Shelley Dupre
January 14, 2024
Always a great experience with this dealership. They are there to ensure you get what you need when you need it. Again, well done They are there to ensure you get what you need when you need it. Again, well done More
by john.root.pa
January 06, 2024
Last night we started our Tahoe and it struggled to start. We called Colonial first thing this morning and Shelley was able to get us in almost immediately. When we arrived Edison quickly got us checke start. We called Colonial first thing this morning and Shelley was able to get us in almost immediately. When we arrived Edison quickly got us checked in and our car to the back to be serviced. My husband has dementia and trusts very few people but trusts Edison completely. I’m grateful our car was serviced so quickly to get us back on the road. Thank you Shelley and Edison for top notch service! More
by Grzybows
