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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
364 Reviews

364 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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May 30, 2023

Honest place for inspection stickers. Other places have told me the truck needs parts that i just replaced with new OEM. This place has only ever told me what it actually needs (even thou More

by Devinjdufresne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

I have always had a great experience. From Shelly scheduling, service writers to service technicians properly fixing my car. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 20, 2023

Always great always on time. Find them to be helpful and always keeping updated. Scheduling am reminders with Shelly is helpful More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 20, 2023

they do an excellent job and are very kind to the clients and do an excellent job More

by Manuelchavez855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 18, 2023

Colonial Chevy West has been a great organization to deal with, from sales experience to service. My sales person was was helpful and worked out a great deal. I needed to have service done on the car. They More

by mac1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Breault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 10, 2023

Waited an hour just for them to tell me I couldn't get an alignment. More

by Dannyvento25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edison DaCosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 12, 2023 -

Colonial West Chevrolet of Fitchburg responded

We are aware of your situation, the recommendations, and the quote that was provided to fix the faulty equipment in your truck. Your safety is our priority and our technicians are responsible to provide a detailed report of findings for your knowledge and safety. It is your option to accept or reject the recommendations or decline the cost of completion of the repairs that are figured with genuine GM parts. Our intention is to see everyone satisfied and safe on the road. I am sorry we could not earn your business. Please feel free to give me a call to discuss any further concerns. Best regards, Tania Audet Business Development Manager 978-516-4020

May 02, 2023

Really happy with the speed and options for the work I wanted done. Great that I was text updates and to approve specific prices for each item I wanted checked. Made it really easy More

by Evan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
April 28, 2023

Easy in and out. Clean, comfortable waiting area. Parts guy was great. I had a great experience getting an oil change and the battery changed in one of the key fobs. More

by pjk0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

I call Shelley and she schedules my appointment arranges drop off and the service reps call me when it is done. Painless and very convenient! More

by Kellyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
April 27, 2023

As always, Colonial West Chevrolet was attentive to my vehicles needs and Shelley took care of having my truck serviced and ready on time as promised. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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