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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,336 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,336 reviews

August 15, 2018

Love my Silverado! Fast service . Delivered vehicle as promised. Took care of all requests in prepping the truck for delivery . Priced below market value . Up front with More

by Moto Steve 171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown, Tommie Fountain
August 15, 2018

*The most frustrating experience ever* After trying to communicate with this dealer for several weeks, I finally made an offer that I could live with. Even if I was trying to buy a 100,000 More

by FR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Colonial West Chevrolet of Fitchburg responded

FR, at Colonial West Chevrolet, we look to meet and exceed the consumers expectations. As a team we work hard to deliver quality customer service and we have established a favorable online reputation over the past several years. That said, sometimes we fall a bit short on expectations and we look at that as an opportunity to learn about our process and hopefully improve it. I read all of reviews that we receive and when I find any like yours I want to reach out personally to see if there is anything we could have done better. I realize that delays on paperwork can be frustrating and we certainly could have expedited the process and look to learn from it. If you are open to speaking with me directly regarding your visit and concerns, I am happy to speak with you. Geno Neagle General Sales Manager Colonial West

July 31, 2018

2016 Equinox We found the car through the website, and met Tommie when we came in. He was very helpful and extremely knowledgeable. He walked us through the purcha More

by tpduggan70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie Fountain
July 25, 2018

Excellent Experience Had a wonderful experience getting my second car here, after the first one was totaled. Got the fair pricing in the range I wanted. Franklyn Brown w More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown
July 25, 2018

Easiest car buying experience Went in to look, they worked with my budget and what I wanted. Frank was amazing and helped every step of the way! So happy to stay in the Chevrolet f More

by misty24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown
July 20, 2018

Purchase of a 2011 Silverado pick up Bill,was very pleasurable to deal with answered all my questions about the truck. He also was very helpful in explaining all these new things this old More

by robertand buddyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
July 18, 2018

Highly recommend Bill McMahon! I was pretty nervous going in to buy a car by myself for the first time but Bill McMahon made the process so easy and I was super comfortable and conf More

by hannah96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
July 18, 2018

Lease of 2018 Silverado Franklin Browne, our sales agent, was very professional and helpful as I transitioned from my lease of a 2015 Silverado into a new lease of a 2018 Sil More

by bgustus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown
July 16, 2018

Very good Frank the sales gentleman was very helpful and willing to get where I needed to be to get this truck. I have now bought two trucks from this dealer sh More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklyn Brown
July 03, 2018

Caleb is awesome! Caleb was helpful, friendly and very knowledgeable. He made the experience of buying a new truck simple and very positive. Thanks Caleb and Colonial C More

by Kirker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Rivera, Gene Centauro
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