Colonial Volkswagen of Westborough - Service Center

Great service and quick response to any issues I needed resolved with my new car. Wish, I didn't have the issues in the first place but glad it was easily taken care of. resolved with my new car. Wish, I didn't have the issues in the first place but glad it was easily taken care of. More

The service desk staff both were very friendly and informative Bill has great customer service skill and is a very caring person. It was a great experience informative Bill has great customer service skill and is a very caring person. It was a great experience More

Been a customer for many years. The service is always excellent. They’ve always been accommodating and timely and helpful. They’ve been very consistent in providing great service. excellent. They’ve always been accommodating and timely and helpful. They’ve been very consistent in providing great service. More

I purchased my vehicle a little over a year ago, they care about every single customer even after I purchased my car and schedule any service even if it's small, they still make me feel welcome and cari care about every single customer even after I purchased my car and schedule any service even if it's small, they still make me feel welcome and caring about me and my vehicle. They always will work around your schedule to make your service happen, even if you have limited availability they still will make it happen. Their prices are amazing, honestly sometimes cheaper than any private work shop. They know what they do. Pierre from sales and Bill from service are above and beyond. Go and give it a try, even if it's just oil change and you will find out yourself. More

they always do a great job and make you feel comfortable. my only regret is that I didn't buy my VW from this dealership but I will next time my only regret is that I didn't buy my VW from this dealership but I will next time More

Great service. Friendly and knowledgeable staff. Very reliable. The issues were taken care the first time. Very easy to get appointment, very flexible. Highly recommended. reliable. The issues were taken care the first time. Very easy to get appointment, very flexible. Highly recommended. More

Super friendly folks...quick with response and very helpful! VW is not cheap, but they are a good car and Colonial is one of the best VW dealers!!! helpful! VW is not cheap, but they are a good car and Colonial is one of the best VW dealers!!! More

use to goo too patrick vw , so i was driving by had an issue with my car they were very helpful here at colonial i will be doing buisnes with them, they were so helpfull even tho i id not buy car from the issue with my car they were very helpful here at colonial i will be doing buisnes with them, they were so helpfull even tho i id not buy car from there awesome service thanks guys More

Everyone was very welcoming and informative with the repair that I had done even when I was not expecting it to cost as much as it did repair that I had done even when I was not expecting it to cost as much as it did More

No reason to go elsewhere. I bought my 2008 GTI at No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was new - and that was only because VW couldn't send them the parts in time. I don't plan to go anywhere else. I've looked at other shops; there just isn't any reason to take it anywhere else. Maybe it doesn't make all that much sense to take a twelve-year-old car to the dealership, especially as dealerships tend to be a little more expensive than independent shops; but I believe they're the reason my car is running well after eleven years. I grew to trust Colonial when they were able to fix a recurring problem on my previous car that two other dealerships hadn't been able to resolve. Colonial's service department is excellent by any measure - dealership or independent shop. Scheduling is very easy, and they almost always take you at a time that's convenient for you. Their technicians are efficient and do exemplary work; I've never had to take the car back to them to fix something they didn't do right the first time. The service department - reps and technicians - is very good at explaining what work the car needs and, if completing the repair immediately isn't possible, they're willing to work around your situation to remedy an issue before it becomes a problem. They don't always give you good news, of course, but they're honest and forthright. My current service rep, Jon Lacey, has been not only instrumental in keeping my car running smoothly but also very helpful in working with me to prioritize the car's service and repair needs as it ages (it now has nearly 250,000 miles and is going strong); he's very knowledgeable and discussing these things is actually kinda fun. (Note that this is the same as my review on Google Maps; my opinion hasn't changed since I wrote that review - everything's still going well - so I don't see any reason to say anything different.) More