Colonial Volkswagen of Westborough - Service Center

Good job. Fast service. Customer Service was good. Jon Lacey was good fast friendly and to the point. Looking forward to more service like this. Jon Lacey was good fast friendly and to the point. Looking forward to more service like this. More

We had a big problem that they didn’t initially catch We had a big problem that they didn’t initially catch because they thought one solution would solve it, but after the real problem was discovered the We had a big problem that they didn’t initially catch because they thought one solution would solve it, but after the real problem was discovered they went above and beyond to make sure the car was fixed, safe, and we were taken care of. They communicated thoroughly with us throughout the entire repair, did it in a timely fashion even over the holidays, and gave us a loaner for the duration of the repair. We will absolutely come back. Very thankful. More

great customer service. very friendly and take care of business in a prompt time frame. was not expecting my first fill up with fuel! thank you business in a prompt time frame. was not expecting my first fill up with fuel! thank you More

All good service. Customer service was good. Speed of addressing the issue was good. Overall it was great. It was a nice day when I dropped it off. addressing the issue was good. Overall it was great. It was a nice day when I dropped it off. More

Great service as usual. Never had a bad experience there. This is my fourth VW from Colonial Volkswagen and looking to get another one real soon. This is my fourth VW from Colonial Volkswagen and looking to get another one real soon. More

Great Service every time. I was able to get the day and time requested. It's worth it for me to drive from Hubbardston to Westborough time requested. It's worth it for me to drive from Hubbardston to Westborough More

Always good experience at service department. This is my second VW from Westborough Colonial and they do take great care of it and service needs every time. Not at all pushy on services I decline (I am a c second VW from Westborough Colonial and they do take great care of it and service needs every time. Not at all pushy on services I decline (I am a car diy'er to some extent) and I trust Colonial on items I don't have the skills or inclination to tackle myself. I appreciate the consistency in staff. Can't say that about other dealerships in area...you get someone new every time...so having a familiar face instills confidence that your department is well ran, with cars and customers being continually well taken care of. Look forward to another service appointment and car shopping experience at this dealership....(need to come down on those Arteon prices though ;)) More

Everything was easy, perfect, and friendly. I have only taken my car to my dealer in South Dakota, and this was my first time at a different dealership. Thank you Bill, you are aces! taken my car to my dealer in South Dakota, and this was my first time at a different dealership. Thank you Bill, you are aces! More

Was very friendly, work was expensive but worth it. They were very informative and gave me options to help solve my issues. Overall good experience were very informative and gave me options to help solve my issues. Overall good experience More

It was excellent. I felt it was easy, and enjoyable, and I had an over the top experience. Pierre explained more about the purchase of my car and my options more than I knew so I felt I was not being ripped I had an over the top experience. Pierre explained more about the purchase of my car and my options more than I knew so I felt I was not being ripped off but being taken seriously and felt he cared about my car purchase as much as I. More