Colonial Volkswagen of Westborough - Service Center

Fairly complicated repair, new brakes and suspension on all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole se all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole service department is good, it keeps customers coming back. More

John was great to deal with couldn’t be happier fast efficient had my car back to me in three days great job everything went well efficient had my car back to me in three days great job everything went well More

The service department was very efficient with servicing our car. We took advantage of the shuttle service they offer so got errands done while we waited. our car. We took advantage of the shuttle service they offer so got errands done while we waited. More

We purchased a precertified VW Passat and 4 months later the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService More

Worked with Jon Lacey and he was excellent, Service was fast and on time. Waiting area was clean and comfortable Overall experience was as expected. fast and on time. Waiting area was clean and comfortable Overall experience was as expected. More

I’m new to Massachusetts and found Colonial VW service department to be competent, efficient and eager to go the extra mile to connect with the customer. The waiting area provided lots of room, light and department to be competent, efficient and eager to go the extra mile to connect with the customer. The waiting area provided lots of room, light and seating options to let you feel, safe and productive while you wait. More

Colonial has always been top notch. Their shuttle service saved us time with an errand, instead of sitting in the showroom. It’s a wonderful perk saved us time with an errand, instead of sitting in the showroom. It’s a wonderful perk More

Great place. Cordial and professional service. They changed the wheel bolts (lock bolts) quickly, even without scheduling. Jon from the service department is an incredible guy. And while waiting for th changed the wheel bolts (lock bolts) quickly, even without scheduling. Jon from the service department is an incredible guy. And while waiting for the service to be performed, the sales team was very attentive, showing the new models, answering our questions without trying to sell a new car. It made me want to buy a car at Colonial VW. More

Great job as usual. In and out for a state inspection sticker. I had great converstion with their EV guy. Looking forward to seeing the i. EVs. sticker. I had great converstion with their EV guy. Looking forward to seeing the i. EVs. More

The service at this dealership is outstanding. The people there treat you with respect and are very considerate about your needs. I trust them with my vehicle and will only bring there. there treat you with respect and are very considerate about your needs. I trust them with my vehicle and will only bring there. More