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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,272 Reviews

1,272 Reviews of Colonial Volkswagen of Westborough - Service Center

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April 09, 2021

Efficient, friendly, and knowledgeable service! My car was ready when expected and the service was performed to a very high standard. Thank you very much! More

by KERRIDCHAPMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Jon Lacey was fantastic and super helpful! Jon made some recommendations that helped save me money, because of this I will be returning to this dealership for all work that needs to be done on my GTI. More

by BLAKEMALLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Overall happy. $60 for windshield wipers is pretty high but I agreed to the price because of the convenience. They should be $40-$50 max. More

by johnotis1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

On time with appointment, impeccable service, the car was even returned freshly shampooed. Very recommended for timeliness, courtesy, good waiting area and quality of service More

by Sils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

EXCELLENT service and knowledgeable. The only reason I took off a star is the super tight quarters where cars are parked awaiting service. I was afraid of door dings the whole time. Did a walk around befo More

by ERICDL33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Colonial Volkswagen of Westborough checked me in quickly, safely (in compliance with COVID-19 guidance) and finished the maintenance of my vehicle ahead of schedule. More

by valdanta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Both Bill (Service Manager) and Mikey (Service Technician) always take great care of me. The service is always great and they stand behind there work. More

by RMETIVIERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

Jon was great. He communicated service needs well and made the necessary repairs as scheduled. I've taken my cars to this dealer for over twenty years and I was pleased to see that Billy McGrath is now S More

by ERPLUMER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Thank you for cool service except one thing. I got my car with dirty shoe stains again, but this is not so big deal. Thanks. More

by nikitasi99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Quick and friendly service! Always a pleasant experience when I come here... I was in and out in a reasonable time, and had a comfortable lounge to get some work done while waiting. More

by jebriggs7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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