Colonial Volkswagen of Westborough - Service Center

Service Dept continues to impress. Had to replace driver's door mirror. Wrong part sent originally, but Jon Lacey got everything squared away for us with a minimum of inconvenience. I Had to replace driver's door mirror. Wrong part sent originally, but Jon Lacey got everything squared away for us with a minimum of inconvenience. I always count on this crew for ace service. More

Service was completed timely and effectively against the warranty. One negative is that they don't offer a loaner car for longer service meetings. warranty. One negative is that they don't offer a loaner car for longer service meetings. More

Friendly staff and great service. My car has never felt better on the road. Everything from a scheduled service to replacing the windshield wipers and a lower ball joint was performed perfectly and was a b better on the road. Everything from a scheduled service to replacing the windshield wipers and a lower ball joint was performed perfectly and was a breeze to schedule. I will be back! More

Always have great service from Bill and the team.. Repairs are explained and time required. Repairs are explained and time required. More

I used to go to an independent mechanic, but a few trips I used to go to an independent mechanic, but a few trips to Colonial convinced me that having the dealer do it was a benefit in the long run. The ser I used to go to an independent mechanic, but a few trips to Colonial convinced me that having the dealer do it was a benefit in the long run. The service department just Rocks! Jon always makes sure I understand the work to be done and costs involved. He always checks (if I forget) for a coupon that would make part of the service less expensive. Service doesn't get any better than this.' More

Outstanding customer service, super friendly and honest. I’ve only been there for Service but I’ll definitely be looking to them when it comes time to trade. I’ve only been there for Service but I’ll definitely be looking to them when it comes time to trade. More

Very friendly staff, attentive, and efficient. Was pleased most with the coffee maker. Work done well. pleased most with the coffee maker. Work done well. More

They do a good job and are super attentive. service far beyond expectations nice atmosphere and super attentive beyond expectations nice atmosphere and super attentive More

They got me in right away and were friendly and efficient. Great customer service, I will take my car there from now on for service! efficient. Great customer service, I will take my car there from now on for service! More

Service center is great! they were able to put me in a loaner vehicle with no issues. Really appreciated their help especially with the work they are doing on my jeep. Salesman are in need of a bit of tra loaner vehicle with no issues. Really appreciated their help especially with the work they are doing on my jeep. Salesman are in need of a bit of training by service team in customer service. More