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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,376 Reviews

1,376 Reviews of Colonial Volkswagen of Westborough - Service Center

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April 14, 2022

Have bought multiple vehicles from Colonial. Sales process has always been good. Their service department is second to none. It is the best around and a big reason we keep coming back. More

by JOHN.GNIADEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

One of the best service departments I have ever dealt with. Very professional and always friendly. More

by JBLACKBURN67
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2022

Jon and Billy in the service department are the best! Have always been honest and fair with all services! More

by ALTVETDOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2022

Great location and staff, I have been going for years and never had an issue More

by SteveH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2022

I have nothing but positive things to say about Colonial! From buying my car to dealing with this unfortunate incident, they have been nothing but helpful! More

by ejallen3508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2022

Had the 10k service and a stage one APR tune on my Golf R and everything went smoothly More

by SMROSS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Mageleno
March 24, 2022

Bill and his staff are fantastic to deal with and do a great job. It is a pleasure to have great people doing a great job. More

by RMETIVIERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Professional, courteous! Very well informed and knowledgeable about what needs to be serviced. The facility was very clean and plenty of amenities Thank you for your help in More

by guymills50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist was very pleasant
March 17, 2022

Fast and efficient service. Addressed a few underlying issues that needed fixing. Ran it through the CPO program and kept the bill open so I only had to pay one deductible. Frie More

by TNR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

70k service added some underlying issues with 2012 vw jetta. Jon and team did a great job of understanding my time restrictions and found solutions to allow me to keep working while solutions were found More

by fightmilk53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon
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