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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,273 Reviews

1,273 Reviews of Colonial Volkswagen of Westborough - Service Center

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August 27, 2021

I like my west borough branch. I went twice last week one time to fill up my tires and the second for inspection sticker. I wish I remembered the sticker the first time 😉 More

by bassamheba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2021

Service is always well organized and they are on time with their estimate wait time. The coffee/water snack station and computer work station is a nice touch. Bathrooms are always super clean as well as More

by GISELLE900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2021

I was very pleased with the recent service I had on my 2019 VW Passat. The service department was very accommodating and friendly. I was also very surprised they did not charge me for tire rotation. I had More

by BRIANKANE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2021

Interior and exterior detail looks wonderful. People were very friendly and the car was done early. I received a call saying I can pick it up early. More

by sjhortondesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2021

Easy and pleasant experience. They provide water and comfortable seating area. They also let you know how long it will take for your car to be done More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2021

Service men are always there to help out , no matter what needs to be done. They are gracious and will explain all that needs to be done to the car. Shout out to all of them!!!! More

by lynbuc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

Everyone there was very nice. Bill, the service mgr. went out of his way on both of our visits there. He was very cordial & professional. More

by Mike R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Bradley
August 08, 2021

Very responsive addressed my concerns and came back with solutions very willing to work with me will come back often when I am in need of service More

by JAMES.DESJARLAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Tubert
August 08, 2021

My Jetta was inspected and all necessary repairs were done in a timely manner. I was able to go and take care of other matters scheduled for that day. Future repairs were discussed and options were discu More

by Citadel25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

WE SEND ALL ARE VEHICLES FROM ADESA TO GET WORKED ON, THEY ALWAYS HAVE GREAT CUSTOMER SERIVCE AND ALWAYS GOOD TO WORK WITH. WILL BE SENDING OVER MORE! More

by kimberly.maguire
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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