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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,274 Reviews

1,274 Reviews of Colonial Volkswagen of Westborough - Service Center

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September 27, 2021

Great service and a great team at Colonial! Always happy when I have my car serviced there. More

by dianeleonard28
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

I always have a great experience! Very friendly staff, realistic expectations on wait time, and always resolves any issues or routine maintenance quickly! More

by bethanyldearden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Akhpatelov, Jesse Manning
September 26, 2021

Pierre and the rest of the team were amazing to work with! Very satisfied with our new lease purchase! More

by HAMILTONK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

Very good communications by Jon Lacey. He was very good at bridging communications between the technician and VW Customer Care about our car's complicated issue. More

by JSFLEWELLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

Billy and the guys in the service department are great to deal with when bringing my car in for service. I always know upfront what needs to be done and how much it is going to cost. The guys take the time t More

by MARYANN_FERRIGNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Service Manager
September 20, 2021

Always great service. Been a customer for 8 years. Always professional always friendly and service is completed correctly and on time. Always keep me updated on any issues More

by RMCGINNITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Always receive excellent service no matter how big or small the job is I need to have done. More

by AGALVIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2021

Easy to schedule an appointment, good environment, On times . Nice people, outstanding servers and good management, More

by RAYRLIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2021

Service was great. John kept us updated on progress of the repair. The repair was expensive ,although we received a bit of a discount. Overall the place is good for service More

by CATHIECK19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Colonial Volkswagen of Westborough responded

Thank you for the review and being a loyal customer! General Manager Barry Cocuzzo

September 07, 2021

Great service staff. They responded promptly to address my concerns with my 2018 TiguanIt was resolved correctly the first time. I recently purchased my 2018 Tiguan from VW Credit at the end of a 3 year le More

by VZE2R2WW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Scimemi, Cal Angus, George Akhpatelov
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