Colonial Volkswagen of Westborough - Service Center

I’ve owned 3 Volkswagens over many years and come back to Westboro because everyone at this dealership is extremely attentive, respectful and professional. I now come from quite a long distance away because Westboro because everyone at this dealership is extremely attentive, respectful and professional. I now come from quite a long distance away because I prefer it so much over the other colonial VW dealerships. More

Jon lacey is always courteous and friendly, he keeps you informed on the status of your vehicle. A seamless process! informed on the status of your vehicle. A seamless process! More

Very nice waiting room, great customer service and overall friendly and welcoming atmosphere. Coffee machine is superb. overall friendly and welcoming atmosphere. Coffee machine is superb. More

Jon Lacey is always friendly, knowledge and efficient during inbound and outbound service processing and communicates well the status and readiness of of the service. Bill also makes sure to say hello fr during inbound and outbound service processing and communicates well the status and readiness of of the service. Bill also makes sure to say hello from his new corner office More

It feels like Cheers when I walk in “Where everybody knows your name & their always glad you came!” knows your name & their always glad you came!” More

Appointment was available when it was convenient for me. They were ready for me, took on an additional item I asked about. They said it would be about two hours and it was two hours. I was able to sit in They were ready for me, took on an additional item I asked about. They said it would be about two hours and it was two hours. I was able to sit in the waiting area and work using their WiFi. And I had a coupon that saved me some money. More

Courteous Service! !! Dylan's customer service skills makes me comfortable in bringing my vehicle back. I cannot say enough about Bob Miller in sales... Thank you for ch !! Dylan's customer service skills makes me comfortable in bringing my vehicle back. I cannot say enough about Bob Miller in sales... Thank you for checking in on me while my vehicle was being serviced! More

Incredibly fast turnaround. I hit some scrap debris on the highway and had to tow the vehicle off overnight -- left a note letting the know I was worried and in a hurry -- Jon c I hit some scrap debris on the highway and had to tow the vehicle off overnight -- left a note letting the know I was worried and in a hurry -- Jon called back that morning at like 8 and the car was done by 11. Reasonably extensive work to be done as well. They took super good care of me. Thank you! More

Service was great but my wheels were all dirty after they rotated my tires as part of the service. Covered in what looks like anti seize Lubricant. rotated my tires as part of the service. Covered in what looks like anti seize Lubricant. More

Always great service, support and communication from Jon, Bill and Dylan. They stand by their work and always deliver. A++ Bill and Dylan. They stand by their work and always deliver. A++ More