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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,275 Reviews

1,275 Reviews of Colonial Volkswagen of Westborough - Service Center

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March 14, 2022

Always efficient, prompt, and explain everything thoroughly. They give first rate service with a smile! More

by PWYBLE
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2022

I've been coming to Colonial Volkswagen for years - the service department is top-notch. Everyone is always very friendly and helpful, taking the time to explain everything that is happening. More

by MICHAELMONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McGrath
March 01, 2022

I used this dealer ship to purchase my last new car. And also for all my service work. They have always had my best interest in mind. More

by lukas.bjorklund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2022

Service was great! I had to wait a bit longer than anticipated but was working in the quiet waiting room so no biggie! More

by ROSA13118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2022

Friendly staff and understanding of customer’s concerns. My 2012 VW EOS has been there recently for a major repair. Going back for one more repair on water pump. Let’s hope the last since summer is on the More

by MARKORAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2022

The service department at Colonial Volkswagen of Westborough is always a pleasure to deal with! I can’t say enough great things about them honest, accommodating and reasonably priced! More

by cjh582x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2022

Very efficient and timely. Looked at issue and resolved washed the vehicle. I was in and out in less than an hour More

by SJC9798
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

Always a great experience with Billy McGrath and John Lacey. They even introduced me to the new guy Dylan. Look forward to the next visit and Hope I don't need them for other than maint but if I do, I k More

by BRYANBESSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2022

Service Dept continues to impress. Had to replace driver's door mirror. Wrong part sent originally, but Jon Lacey got everything squared away for us with a minimum of inconvenience. I More

by CrowsNest
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2022

Friendly staff and great service. My car has never felt better on the road. Everything from a scheduled service to replacing the windshield wipers and a lower ball joint was performed perfectly and was a b More

by kmguezille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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