Colonial Volkswagen of Westborough - Service Center

Everything about the service was a 10. Great customer service. Timely and ver professional. A+ Great customer service. Timely and ver professional. A+ More

Amazing service, friendly, professional. Squeezed me in at the last minute before a cross country trip. Squeezed me in at the last minute before a cross country trip. More

Service department was helpful and quick! Everything was taken care of in just one day. Everything was taken care of in just one day. More

The service department were very personable and accommodating for my walk in oil change. Work was done quickly and it was an overall great experience. accommodating for my walk in oil change. Work was done quickly and it was an overall great experience. More

Great team in the Service Department! Always helpful, keep me informed of the status of the car, findings, cost estimates, etc. Highly recommend this dealership and service dept. Always helpful, keep me informed of the status of the car, findings, cost estimates, etc. Highly recommend this dealership and service dept. More

Worked with John in service and he was amazing! He was super accommodating and transparent with me. I would recommend all to look for him when you go in for service! He was super accommodating and transparent with me. I would recommend all to look for him when you go in for service! More

We traveled in from Central NY for the weekend and broke a spring during the trip. We were very happy to find a VW service department that was open and able to make the repair on a Saturday before our driv a spring during the trip. We were very happy to find a VW service department that was open and able to make the repair on a Saturday before our drive home. More

Service Dept is helpful and courtesy most of times. However, recently, I have had an issue with the new service rep Bill. First, he initially refused to do a routine brake oil service as it's clearly However, recently, I have had an issue with the new service rep Bill. First, he initially refused to do a routine brake oil service as it's clearly stated in the Extended Maintenance Care contract and VW manual documents when you need to do it. Back and forth as he checked with his manager and agreed later but said he agreed to it as a favor. Second visit, he refused to honor THEIR $20 coupon off alignment service over phone but then just few minutes later, he just deducted $20 off a bill when I showed up to pick up my car without saying anything. So many unpleasant conversations. More

Have bought multiple vehicles from Colonial. Sales process has always been good. Their service department is second to none. It is the best around and a big reason we keep coming back. Sales process has always been good. Their service department is second to none. It is the best around and a big reason we keep coming back. More

One of the best service departments I have ever dealt with. Very professional and always friendly. with. Very professional and always friendly. More