Colonial Volkswagen of Westborough - Service Center

They solve my car every problem and always help me to maintain my car for safe maintain my car for safe More

First visit to Colonial. Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… More

Quick and thorough service. The staff's customer service skills are a 10. Overall very pleasant experience. The staff's customer service skills are a 10. Overall very pleasant experience. More

Always a very pleasant experience when dealing with Colonial VW of Westborough for service or to make a purchase. Colonial VW of Westborough for service or to make a purchase. More

The service person was great. I was suppose to look at cars and several times throughout my wait for service to complete I went to the lobby and waiting and not a single person wo I was suppose to look at cars and several times throughout my wait for service to complete I went to the lobby and waiting and not a single person would acknowledge or assist me. I traded in my Volkswagen a week later and got a 2024 Hyundai. A missed opportunity on Colonial’s end. More

Excellent sales and service always . Great dealership to purchase a new or used volkswagen. The service department is the best. Great dealership to purchase a new or used volkswagen. The service department is the best. More

Excellent service, John Lacey in Service does an outstanding job and provides best in class customer service. Have remained with VW due to service team. outstanding job and provides best in class customer service. Have remained with VW due to service team. More

Nice people with very quick service all explained well thank you very very very much thank you very very very much More

I worked with John Lacey to get my ID4 fixed from a lightning strike. He was exceptionally responsive in helping me through the process of working with my insurance company. He followed up with me fr lightning strike. He was exceptionally responsive in helping me through the process of working with my insurance company. He followed up with me frequently to keep me informed of where I was in the process as well as answering my calls whenever I called. I would say working with Jon was the best customer experience I have had with a service representative. More

Great service full stop. Team is personable, smart, thorough, and works hard to make things happen for the customer. Team is personable, smart, thorough, and works hard to make things happen for the customer. More