Colonial Volkswagen of Westborough - Service Center

Id like to inform you and your manager team about my experience with your dealership. To recap, I was told that the car came with a remote start, which it did not. You offered to install one at no cost experience with your dealership. To recap, I was told that the car came with a remote start, which it did not. You offered to install one at no cost. I had an appointment last Thursday and dropped it off at 8:30am. Was told it should take 3-4hrs. Hasn’t heard anything my 3pm so I called to check in. I was told they are “finishing up” and it should be ready within the next hour or two. I called back at 4:55 knowing they close at 5. Spoke to a different guy who said they couldn’t install it. The 2023 remote starter was not compatible with the 2024 model. They didn’t know when they’d be able to install one, could be one month, could be three. Great. I continue on driving it and they will call whenever one becomes available. Then I realize that the ACC feature when I stop the car has been deactivated after they worked on it. I call, it says it must be “activated on the main switch” which I cannot do from the dash. I make an appointment to return to fix a problem that the service team created. I go there today, waited for 90 minutes, they tell me they “left something unplugged” and they plugged it back in and should be “all set”. (meanwhile I’m wondering what was left unplugged that I’ve been driving with for the week). I leave only to realize that nothing has changed and the feature is still deactivated. I call back again, unsure why nobody would test it before calling me to pick it up in the first place. He asks if I can come back…NO! This is absolutely ridiculous. Never have I ever felt less confident with a dealership and service department. Does anybody in this company have ANY experience at all?? I’m extremely frustrated and don’t even want this car anymore! I don’t know where to go from here…or who I should talk to who can try to rectify this situation. If you could please direct me to a manager that would be wonderful. I’m ready to return the car. More

Everytime I come here I am treated with prompt friendly service and always full explanation of the service I am getting service and always full explanation of the service I am getting More

Colonial VW always has my back and offers me the most practical and safe solutions to any issues that come up practical and safe solutions to any issues that come up More

Excellent service as usual from the team in Westborough. When I replace my car I'll be looking here first. When I replace my car I'll be looking here first. More

Service guys are great to work with. If I ever purchase a new VW, this would be a factor in which dealership I buy from. If I ever purchase a new VW, this would be a factor in which dealership I buy from. More

They Great explaination of service to be performed. and was Timely delivery of vehicle as promised. and was Timely delivery of vehicle as promised. More

Dylan checked me in without fuss and the service went smoothly. Luckily for me, my car is in good shape so no surprises and the winter package deal was well worth the price. smoothly. Luckily for me, my car is in good shape so no surprises and the winter package deal was well worth the price. More

Always efficient and communicates well. This time a new service attendant missed putting the antifreeze cap back on! Sad state of staffing these days! Upon my return problem was found and q This time a new service attendant missed putting the antifreeze cap back on! Sad state of staffing these days! Upon my return problem was found and quickly resolved. NO worries this was once, and I trust this dealership. More

Everyone at Colonial Volkswago was amazing! They were polite, informative and did everything in their power to get my bug up and running again! They were polite, informative and did everything in their power to get my bug up and running again! More

Bill Fallon was great. Although the process took longer than expected due to the delay on the part, Bill in the service department was very responsive with me on a daily ba Although the process took longer than expected due to the delay on the part, Bill in the service department was very responsive with me on a daily basis. The delay was out of his control and was due to a part shortage. I appreciate your professionalism and assistance Bill! More