Colonial Volkswagen of Westborough - Service Center

Very helpful! ! Dylan was friendly and attentive. The work was done earlier than expected. Great job! The shuttle service was superb too. ! Dylan was friendly and attentive. The work was done earlier than expected. Great job! The shuttle service was superb too. More

Bill and team took good care of our car in recent service visit. Work was completed quickly, we were sent a video from the tech who performed the work & they worked with us for after hours pickup. visit. Work was completed quickly, we were sent a video from the tech who performed the work & they worked with us for after hours pickup. More

I really like the dealership, I always have a great service experience at colonial VW service experience at colonial VW More

It was a very pleasant people and they know exactly what they are doing for sure without a doubt 4stars they are doing for sure without a doubt 4stars More

Jon and the team really came through this time! I desperately needed new tires and he tipped me off to an April promotion that saved me about $300. As usual the experience was pleasant and seamle I desperately needed new tires and he tipped me off to an April promotion that saved me about $300. As usual the experience was pleasant and seamless. The Technion did a great job and even referenced setting the correct tire pressure in the video update. I appreciate those little details. Whoever is running the show there is really on top of things. More

I was glad to receive updates on what was happening with my car. And then a video when it was all done with the mechanic telling everything he did to fix my car. my car. And then a video when it was all done with the mechanic telling everything he did to fix my car. More

Mine is an unusual situation - eGolf battery problem at home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-8 home in NC, car shipped to Colonial per VW corporate, "fixed" and returned, but same symptom (reduction in max charge from 140-150 mile range to 70-80). I wasn't told where the car had been shipped, figured it out, called Service and got a too-busy, impatient rep. I don't see how Colonial could say they fixed it if the symptom is the same. (I do believe they completed battery service.) More

Can’t say an ouch good things about Bill. He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout th He went above and beyond to secure me a loaner after my repair took longer than expected. He was attentive and provided me with updates throughout the process. Great to work with. I will bring my car back to colonial VW specifically because of the interaction I had with Bill. More

Excellent service as always! I appreciate the ease at making appointments and speed of service! I appreciate the ease at making appointments and speed of service! More

I was not expecting to love the ID4 after a test drive, but I did and Patrick was incredibly patient with all our questions. Patrick mad the leasing process a breeze and, true to his word, did not send a m but I did and Patrick was incredibly patient with all our questions. Patrick mad the leasing process a breeze and, true to his word, did not send a million texts! The communication was excellent and I would absolutely recommend him and this team to anyone. More