Colonial Volkswagen of Westborough - Service Center

Customer Service Rep Jon was very assuring. Keith the Mechanic sent me an Audio video explaining the diagnosis and what will be fixed. Keith the Mechanic sent me an Audio video explaining the diagnosis and what will be fixed. More

Shelby was helpful coordinating an appointment with me despite my hectic schedule. Jon was great at explaining the service and giving advice for if a flat tire happens again to help save time (waiting for despite my hectic schedule. Jon was great at explaining the service and giving advice for if a flat tire happens again to help save time (waiting for a response from the tire insurance company took forever). Overall it was a good experience and I’ll return in the future! More

The service department provided excellent customer service. Very responsive and everything was done promptly. Would highly recommend. service. Very responsive and everything was done promptly. Would highly recommend. More

My husband took my car for service and he said "I will take your car anytime it needs to be serviced." I think that sums up VW Westborough! The waiting room is spacious and offers lots of workspace if take your car anytime it needs to be serviced." I think that sums up VW Westborough! The waiting room is spacious and offers lots of workspace if you are trying to get things done while your car is being worked on. The staff are so friendly and helpful. We've never had such consistently thoughtful experiences while getting cars serviced before. More

Unlike other dealerships I have used in the past, which are like going to dentist, a painful experience. Going to Colonial VW is a pleasant experience, I am greeted by a friendly and professional advi are like going to dentist, a painful experience. Going to Colonial VW is a pleasant experience, I am greeted by a friendly and professional advisor who takes the time to listen to my concerns. Than interpret them and review what he has written down for a job ticket. A fair accurate assessment of time needed and estimated expenses was given. Both of which on this visit were actually less than estimated. A little thing I did enjoy the free popcorn offered in the clean waiting area. Did not expect that. I will continue to utilizing Colonial VW for my 3 cars. More

Everyone was courteous and helpful every step of the way. Appreciated the time and explanations given about the service involved as well. Appreciated the time and explanations given about the service involved as well. More

Love this place. Always kind and accommodating and great service. Would recommend to a friend. Always kind and accommodating and great service. Would recommend to a friend. More

The staff are great, Kevin is amazing and not pushy. Thank you for all your hard work Marc Did a great job working with us and we will definitely be buying from them again thank you. Wood very much High Thank you for all your hard work Marc Did a great job working with us and we will definitely be buying from them again thank you. Wood very much Highly recommend buying a car from Colonial Volkswagen in Westborough! More

Dylan was very helpful and attentive when I arrived and until I left. Costumer service was great and facility was clean with fresh coffee options while I waited. until I left. Costumer service was great and facility was clean with fresh coffee options while I waited. More

Had to do my 20,000mi service and it was phenomenal. The team was very transparent about updates concerning my service and vehicle. Furthermore, I stated that I wanted to go get my nails done while my c The team was very transparent about updates concerning my service and vehicle. Furthermore, I stated that I wanted to go get my nails done while my car was in the shop and they kindly offered to drive me to my desired location! It was the best service and hospitality I have ever received at a dealership! More