Colonial Volkswagen of Westborough - Service Center

My experience with the service advisors and Management depts have always been Fantastic. My salesman Marc never gave up on finding the right vehicle and continued to find the best option for me...Thanks C depts have always been Fantastic. My salesman Marc never gave up on finding the right vehicle and continued to find the best option for me...Thanks Colonial Volkswagen More

Truly excellent service, short wait time and knowledgeable advisor. Thank you for your help William ! knowledgeable advisor. Thank you for your help William ! More

Very happy with our experience. I emailed Marc and told him what I was looking for in a used car and he reached out as soon as they had what I wanted. I emailed Marc and told him what I was looking for in a used car and he reached out as soon as they had what I wanted. More

Service was exceptional. Everything was done quickly and communication was great. Best experience I’ve had. Everything was done quickly and communication was great. Best experience I’ve had. More

Best communication experience I've ever had when working with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone ca with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone call or text) and all the updates I received while waiting for a repair part to arrive and then once the work was completed. Huge help to a stressful situation dealing with car repairs while 300 miles from home! More

The car was serviced as expected and returned within a reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. More

Fantastic communication throughout the repair process. Bill was always available to answer questions, and the techs updated me with videos to show their work! Highly recommend bringing your vehicle here Bill was always available to answer questions, and the techs updated me with videos to show their work! Highly recommend bringing your vehicle here! More

Great service and great people. They took care of all our needs and in a timely manner. I would recommend friends and family. They took care of all our needs and in a timely manner. I would recommend friends and family. More

I have written too many reviews for Colonial VW over the years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They are top notch! More

Colonial was able to fix a major issue that another dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental wh dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental while my vehicle was being worked on. The text updates were helpful. More