Colonial Volkswagen of Westborough - Service Center

BILL MAC Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE More

bill macs the best!! the best service you can possibly get, no question cant be answered! honest service to the best at colonial vw make sure you see bill mac! the best service you can possibly get, no question cant be answered! honest service to the best at colonial vw make sure you see bill mac! More

Great service I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon L I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto More

Loyal customer Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't g Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming . More

Best Customer Service I’ve ever experienced Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible j Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible just to show them how great their customer service abilities are. Dylan went above and beyond to provide me with the best and most affordable solution. There were no games, only honesty. If you own a vw, get it serviced here. They know what it takes to provide a great customer experience. I’ve never felt the ambition to right these types of reviews, but their ability to go out of there way for the customer shows what great people work at this dealership. More

Questionable Service and Business Practices at Best Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The mechanic did not tighten the main fuel supply line to engine. Car easily could have caught fire or worse, but luckily did not. The response from the dealership was to give us a free oil exchange. Later, car had a few issues off warrant and bills to repair were about $3,000.00. Included oxygen sensor, bill for approx. $300 to "reprogram the computer", and new springs. We fixed the car ourselves for $300 in parts, and there is NO NEED to reprogram the computer. It learns on its own and resets itself. After two purchasing two vehicles form them, I would never go back, nor get another VW. They are not reliable and this service facility overcharges in my opinion. More

Another great experience Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good e Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good employees make a good business. Give him a raise More

Always a pleasure Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I h Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I have been working with Billy Mac for as long as I can remember. He is very accommodating and gets the job done. Whenever I drop my car off, I’m there for only a short period of time and usually wait outside in the waiting area when it’s nice out. Everyone is friendly and very professional. I have and will always refer family and friends to Colonial VW. More

took the time to fix it right Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the servi Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the service team. I dealt with a few of the guys in service (all good to work with), but Jon took control of my cars service, and treated it like it was his own. There were delays, but he made sure it was fixed when I got it back. Two big road trips later, and it feels like a new car. More

Great people and Great work I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining ever I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining everything , to keeping me updated and the team for getting so much done within a reasonable time. Great people and definitely a great place. I don't trust any others with my vehicle . More