Colonial Volkswagen of Westborough - Service Center

I can't say enough about Bill's patience, the integrity of the work, and the shuttle driver who was friendly and caring about my service. I have worked with other dealers and I would have to say that this of the work, and the shuttle driver who was friendly and caring about my service. I have worked with other dealers and I would have to say that this was my best experience to date. They even ordered my hub cap and fixed my thermostat will the quickest speed that they could do and they did not get frustrated eventhough it was a hard problem to diagnose. More

I brought in my '06 Passat for service. Both Jennifer the service advisor and Adilson the technician were very corteous, straight forward. I have been a service client at Colonial since I have owned my Passa service advisor and Adilson the technician were very corteous, straight forward. I have been a service client at Colonial since I have owned my Passat for the last year and a half. This last visit reconfirmed my confidence in them. More

Requested a 160k mile service when I had an appointment just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the f just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the fuse replaced charging me about a buck for the fuse and nothing for the labor! I have had my 2002 Jetta wagon serviced at Colonial ever since it had 74k miles, now even at 160k+ miles it is running great! Great no pressure service team to work with. I am sure the service department with veterans Bill McGrath and Bill Fallon play a vital role in customer loyalty at Colonial VW. More

They were willing to work with our budget when most weren't. It was limited! Also very willing to get a car in from one of their sister dealerships and bring it to us so we did not have to drive all ov weren't. It was limited! Also very willing to get a car in from one of their sister dealerships and bring it to us so we did not have to drive all over kingdom come. A level of customer service that you just don't see anymore. After a thorough safety check they found some mechanical issues with our used but new to us purchase and fixed them quickly and professionally and tested everything else to be sure we were happy. No games, no changing $$ back and forth, friendly, easy and relaxed. I would cheerfully tell anyone to work with them for their next new or used car. Really nice people in a really stressful process. More

Colonial and Kevin Cross in particular really know how to keep their cars in great shape while making it affordable to keep my car running great. The service reps are friendly and straightforward as well. keep their cars in great shape while making it affordable to keep my car running great. The service reps are friendly and straightforward as well. The mechanics though are the best in the business. More

I did not buy my first VW from Colonial, but I did have my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicle my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicles. I did not really have any intention of buying that day, but the salesman Bobby found a way to put me into a new car. Impressively, he had it prepped and ready for delivery that same evening. I feel like I paid a fair price for the vehicle. I normally beat-up car dealers over price, and I never buy at the beginning of a new model year. I may have been able to get a marginally lower price had I waited or shopped around, but the positive relationship Colonial has built with me through the service and now sales departments, made me want to dispense with the effort and sign the paperwork. Follow-up with Bobby has been great. The folks at Colonial of Westborough are top notch, I would not hesitate to recommend them to a friend. More

Bobby was a very good sales consultant. He answered the questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day s questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day so he made it all happen that same day. It was exceptional service. More

My wife and I have a 2003 Golf and 2005 Passat. We've been using Colonial VW for our service and maintenance for the last few years. Recently, I came in with a leaking flex-pipe attached to my catalyt been using Colonial VW for our service and maintenance for the last few years. Recently, I came in with a leaking flex-pipe attached to my catalytic converter (on our 2003 Golf) and was expecting a rather costly repair. Well, upon accessing the situation, Adam said he'd get it taken care of and under warranty. And not only did he do that, but had the car ready within a few hours (even though I did not have an appointment for the repair). Thanks to Adam & Colonial VW for quality Service... John More

just want to drop a note and have someone give a BIG just want to drop a note and have someone give a BIG "at-a-boy" to Adam Peschke, Service Advisor. I came in a few days ago with a leaking flex-pip just want to drop a note and have someone give a BIG "at-a-boy" to Adam Peschke, Service Advisor. I came in a few days ago with a leaking flex-pipe attached to my catalytic converter (on our 2003 Golf) and was expecting a rather costly repair. Well, upon accessing the situation, Adam said he'd get it taken care of and under warranty. More

I bought my Passat from Patrick Motors and have not had any issues with them but when it came to getting someone to atleast look at it when I was having problems they couldnt get me in until the following any issues with them but when it came to getting someone to atleast look at it when I was having problems they couldnt get me in until the following week. I called Colonial to see if someone could see my car they told me to come in that same day and someone would atleast take a test drive to try and get to the problem. I talked to Bill McGrath on the phone and he was fabulous. When I got there Bill set me up for a test drive with Kevin he knew exactly what it was. They checked to see if they had the part and squeezed me in that day! They went above and beyond what Patrick has done for me!!! Would absolutely call them first to get a service appt. More