Colonial Volkswagen of Westborough - Service Center

I started visiting Colonial Volkswagen in Westborough while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my cu while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my current vehicle, a Touareg. From the Sales process to the regular service visits, I've been completely satisfied with what Colonial Volkswagen offers -- it's a remarkable team that provides incredible service. Part of owning and enjoying a vehicle is knowing that it's going to keep running the way you want it to: the Touareg is dependable, but sometimes I'm not (a few concrete-like snowbanks, for example, didn't do the car any favors). Whenever I've need something done, this team delivers and I appreciate it and would recommend this dealer and its great service team to anyone who enjoys driving a VW today or wants to consider driving one in the future. More

I USUALLY DON'T GO TO DEALERSHIPS FOR SERVICE BECAUSE OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I WALKED IN I WAS IMMEDIATELY GREETED BY ANGELA K. SHE GOT MY DUB IN QUICK AND THEY HAD IT DIAGNOSED RELATIVELY QUICK. ANGELA KEPT ME POSTED AND I WAS FIXED IN JUST OVER AN HOUR. WHEN I WENT TO CASH OUT, SHE HELPED ME ON THE LABOR PRICE. THAT MADE ME VERY HAPPY. IT WAS PLEASANT TO FIND SOMEONE THAT HONESTLY CARED ABOUT ME AS A CUSTOMER, AND SHES EASY ON THE EYES TO BOOT. I WILL DEFINITELY GO BACK More

I came to the service department without an appointment, My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to ge My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to get me back onto the road within the hour. I was very pleased with the service department. It was my first visit there and I now plan on taking my vehicle back there for service, Thank you Colonial! More

I just wanted to say that last week my car was running a little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me his professional opinion . I left the car an within an hour I new exactly what was wrong and how much it was going to be. When I picked the car up Bill told my he checked to see if there any recalls on the car and there is not, service like that is why I come back thanks again Paul More

WE ARRIVED 30 MINUTES EARLY FOR OUR SERVICE AND INSPECTION APPOINTMENT. WILLIAM MCGRATH IMMEDIATELY TOOK IN OUR JETTA . tHE VEHICLE WAS INSPECTED AND NEEDED WARRANTEE WORK THAT WAS PERFORMED AND C INSPECTION APPOINTMENT. WILLIAM MCGRATH IMMEDIATELY TOOK IN OUR JETTA . tHE VEHICLE WAS INSPECTED AND NEEDED WARRANTEE WORK THAT WAS PERFORMED AND COMPLETED BY THE TIME OF OUR SCHEDULED APPOINTMENT. MR. MCGRATH HAD US FULLY UPDATED AND ADVISED US ON FUTURE MAINTENANCE. More

I have a VW Tiguan 2013 and it was the first time in my life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First t life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First thing I went to Colonial Volkswagen website since I always heard very good things about this dealer. It was extremely easy to book an appointment online ( I am a computer person) which I had to change to a different date and rescheduled the service in few minutes with no issues.First A grade was on how easy is to navigate on the website and the make changes. Then I got there as I said with no clue, parked my car somewhere and went to the service area. The Service Advisor, Bill Mcgrath was absolutely amazing. From taking my car from where I parked (which it was a wrong parking spot) and nicely explaining for future services where the parking is, to explaining what my service entails, giving me updates on how long I have to wait and what is the stage of the service, and also explaining what are future steps in taking care of my care and what I have to be aware off, I was blown off. In summary I had to experience the great things I heard about this dealership and I had a great and educational experience of myself and I would go back in blink for any problems. Thank you, Carmen Popovici More

I bought my 07 GTI from here and have it serviced here. Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Billy Mcgrath will start a conversation about something other than " swipe your card please". Ive gone on plenty of road tests with various techs all explaining the issues and what is going to be done about them. This place is awesome and I like to deal with colonial vw, they have helped me out many times and made sure that the end result was my overall happiness. Highly reccomend this service/dealership everyone is friendly More

I have not have the greatest experience with sales, and another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy know another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy knows his stuff. He's always upfront, honest, hilarious, kind, and professional. He will bend of backwards as much as he can to help you. I've only been there a handful of times since moving from RI, but Billy M. made me feel like I have been going there for years; pretty much like family. I would highly recommend Colonial Service to anyone that needs their car fixed (big, or little) or even just routine maintanence done. You'll love Billy just as much as I do..so GO FIND OUT WHY! More

I did not purchase my GTI from Colonial, however, it is the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and Steve the Tech. Whether it be for warranty service or a simple oil change, Bill would make sure that I had a ride (to and from) and would keep me informed of what was going on. Recently had my clutch replaced under warranty due to a faulty throw out bearing and they got my into a rental for a few days without a problem. I would highly recommend this dealership, as they alleviate any fears or hesitations you may have in regards to your car! More

I have purchased/leased my last 4 cars with Colonial Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not m Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not more important to me. Service! And that's honestly what keeps me coming back time and time again for my next car. The service team is the best I've ever experienced. They are all great but I specifically deal with one service representative in particular most every time...Bill Mcgrath. Bill always gets me in for service when it's easiest and most convenient for me--even on short notice! I always get updates regarding how the service is going and when my car will be ready and I get it with a smile and with laughs. And what's really cool is the fact that Bill has been there from the beginning (for me at least) and knowing your service rep for that long at the same dealership really instills a sense of trust that I wouldn't get anywhere else. I know the service I receive is always fair in price and that the job will be done correctly the first time. I wouldn't go anywhere else!!! I highly recommend Colonial VW of Westboro, Bill Mcgrath and the rest of the entire Colonial VW of Westboro team!! Sincerely, Longtime Customer Michele McCullough More