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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,378 Reviews

1,378 Reviews of Colonial Volkswagen of Westborough - Service Center

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February 25, 2020

Service was quick and thorough and greatly appreciated. The gentleman at the service desk was very helpful, knowledgable and gave outstanding customer service. Thank you. More

by ALEKMANJULIA
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2020

Correcting an oversight - Colonial does it right Bill and the staff at Colonial were great. I had recently purchased a CPO Beetle from the dealer and inadvertently there was not a second key or owne More

by Diggerhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2020

Excellent service, above and beyond customer care, and a pleasure to deal with. My first VW; if all dealerships are like this, I’m sure it won’t be my last. More

by S.B.SANTAMARIA
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Thanks for a great first service thanks for the great first service on the car, Bill was great, you have a top notch service department! Thank you and keep it up More

by MDEJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Great, fast service to fix an unexpected battery issue. They drove and picked me up from work on short notice. Jon was fantastic - informative and reassuring. More

by dcbrown112
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2020

This was my first service with my new VW. Everyone there was very knowledgeable and friendly from the outside check in stand to everyone behind the desk. Service went off flawlessly, so I have no com More

by onorato.joe
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Colonial Volkswagen of Westborough responded

Thank you for the review. We really appreciate it. Derek Power General Manager

February 19, 2020

great experience The service advisor Jon Lacey was very knowledgeable and friendly. he really went the extra mile to take care of my daughters Volkswagen eos. I would More

by SIGNDRAFT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Colonial Volkswagen of Westborough responded

Thank you for the review. We appreciate the kind words about Jon Lacey. Derek Power General Manager

February 14, 2020

This dealership is the best. My service advisor, Billy Mac and technician, Kevin, are trustworthy and up front. Current service advisor, John, was on the spot as well. More

by MPHILLIPS9
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Mac
February 14, 2020

The people in the service dept are always so nice and friendly. Always so helpful and quick on time to have your car maintained. I never have any complaints with this dealership More

by SMANSFIELDM
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2020

Service A great job! Parts were available in a timely manner. Service time was expedited. I continue to come back to Colonial given years of great experiences More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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