Colonial Volkswagen of Westborough - Service Center

BAD SERVICE AND SALE I have to say my experience with this dealer was the worst ever in my years of shopping for cars!!! I left the dealer today in tears, NEVER did I fee I have to say my experience with this dealer was the worst ever in my years of shopping for cars!!! I left the dealer today in tears, NEVER did I feel so betrayed and ripped off by dealer like today. Bob the service manager had me waiting 3 hours today, to tell me NO, I can't help you. I honestly would tell anyone to please have your car checked by someone other than this service department before purchasing any of their used vehicles. I was sold a new used car with tires that 3 months into my purchase, have to be changed bc they were to cheap and dishonest to replace them before my purchase. The worst part is that Bob the service manager told me today... "We replaced your brakes". Basically, in a nut shell, they sold me a car with tires that were old. I trusted they were in great condition. But they weren't...and know I have to deal with changing them. When I should be enjoying my new car with new tires. Hard lesson learned you can't trust NONE of these PEOPLE at COLONIAL VOLKSWAGEN!!!!! ESPECIALLY BOB who allowed a vehicle to leave the lot with not only an old cabin air filter but 4 old tires. They have NO CONSIDERATION for their customer and their satisfaction. ALL they care about is numbers and MONEY$$$$$$!!!!!!! HORRIBLE DEALERSHIP!!!!!! More

Great Service! I brought my car in for a routine service check and the person who helped me was Nick he was very friendly and helpful. He made the process quick and I brought my car in for a routine service check and the person who helped me was Nick he was very friendly and helpful. He made the process quick and painless; I was in and out and on my way! I will definitely be returning in the future. More

Service that surpasses Lexus. After purchasing a new Golf from Colonial I was very pleasantly surprised by the care and support after the sale. Coming form a Lexus and a Lexus deal After purchasing a new Golf from Colonial I was very pleasantly surprised by the care and support after the sale. Coming form a Lexus and a Lexus dealership it was incredible to find that the attention to customers and service here was FAR better than that at Lexus. JON LACEY from parts and service was outstanding in every way. Coming into an unfamiliar service center is really intimidating. Jon introduced himself as if I were a life time customer and made me feel assured that my car was in excellent hands. There is no question that I will happily be bringing my car here for years to come. (Not to mention when it comes time to purchase another car). More

Jon Lacey Service Advisor Love coming down to these guys for service. I always always work with job and refuse to qork with any other person. Jon is a great advisor very helpfu Love coming down to these guys for service. I always always work with job and refuse to qork with any other person. Jon is a great advisor very helpful he always answered all my questions accurately and made sure I understood everthing. He gets me in and out real quick because he knows my time is valuable to me so he always gets me in and out and doesn't leave me with any questions because he answers all questions before I leave. I live closer to Wellesley volkswagen but I always make my drive down just to work with Jon More

Worst Service Ever!!! Bought a 2014 Jetta from them in 2014. Brought it in for it's 40,000 mile check up. That was great until they gave me a loaner vehicle that got a flat Bought a 2014 Jetta from them in 2014. Brought it in for it's 40,000 mile check up. That was great until they gave me a loaner vehicle that got a flat tire on the mass pike! I got towed because of the laws that cover the pike. Thankfully was brought to work by the tow company. I called Colonial to tell them what happened they said no problem. I then waited 2 days for them to get my car from the tow company! 2 days!!!!! They would not give me another lease because I already had one out in my name. It took the owner of the vehicle to call the tow company to get the LOANER car towed back to Colonial so we could get our car back!!! This is ridiculous customer service. I called multiple times to talk to someone and was even hung up on by John in the service center!! I NEVER thought I would be treated like this after buying a car from them! Then when we go to get the car, they charge us for a tire, the tow anddddd the service totaling $850. It went in to the shop because it wasn't running correctly and they COULDN'T find anything wrong with it. ?? No manager there on a Saturday to talk to, just to top things off. I WILL NEVER GO BACK TO COLONIAL VW, EVER!! More

Amazing service experience! So I am a first time VW owner and I just want to let you know that I have dealt with John Lacey in service 2x's now. I had an issue with a key where So I am a first time VW owner and I just want to let you know that I have dealt with John Lacey in service 2x's now. I had an issue with a key where I paid to have it re-programmed. On the second visit they determined it was a faulty key. John actually went back and gave me a credit for the work they did on the key as it was faulty to begin with. That along with the great level of service and communication is amazing. I have owned many different types of cars including luxury and John/Colonial VW has been the best by far! Also I love my Passat!! Not sure I am going to be able to go back to a Japanese car after how smooth this car handles. More

Great People, Great Service The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the cus The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the customer. More

great experience with service I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeab I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeable, willing to help along the whole process, from dropping off until picking the car up. A great experience as a customer, the kind makes you happy to return when the situation calls for. Thank you Bill! More

Notably Focused on the Customer. Courteous and Efficient I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership wher I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership where I purchased it, for its 40k check-up. From the time I purchased it until now, this vehicle has only needed standard maintenance (10k check-ups / tires). All Colonial staff members have been extremely friendly, and focused on customer service; especially Billy McGrath -- about whom I cannot say enough good things. Billy is sharp-witted, concise, customer focused and efficient. P.S. Along with McGrath's focus on customer satisfaction, I am also impressed by the technology utilized by Colonial: specifically, the audio/video message the staff will send me, via a txt message, as the car is up on the lift while being examined -- showing me the condition of the undercarriage, parts, tires, etc. Very impressive. More