Colonial Volkswagen of Westborough - Service Center

took the time to fix it right Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the servi Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the service team. I dealt with a few of the guys in service (all good to work with), but Jon took control of my cars service, and treated it like it was his own. There were delays, but he made sure it was fixed when I got it back. Two big road trips later, and it feels like a new car. More

Great people and Great work I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining ever I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining everything , to keeping me updated and the team for getting so much done within a reasonable time. Great people and definitely a great place. I don't trust any others with my vehicle . More

The repair shop makes the difference to me I bought 2 cars here, both great experiences, but getting them serviced is what really counts for me. I think the shop is excellent. Great advice I bought 2 cars here, both great experiences, but getting them serviced is what really counts for me. I think the shop is excellent. Great advice and info from Bill always and the guys in the back seem totally well trained. In 9 years, never had a come back on a repair. More

Great dealership, even better service! Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service consultant, Dylan Begin. Dylan was friendly and engaging the moment I met him and made me feel comfortable and at ease about having my car serviced - which is something that is typically a source of anxiety for me. It was clear to me that this is an environment that he thrives in! Really refreshing to see someone so passionate about their work. Keep up the great work and superior customer service, Dylan! More

Amazing Service! I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered was extremely helpful and seemed like they genuinely wanted me to have the best experience. My service advisor, Dylan, was the most positive part of my experience. He was enthusiastic, friendly, and extremely helpful! Thanks everyone - especially Dylan!! More

Only Place for Servicing My VWs I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by m I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by mechanics detailing the problems at hand. Easy and convenient when dropping off vehicle for repairs; shuttle service provided and some time a loaner vehicle is available. Comfortable waiting area, with coffee, water, snacks and of course the massage chairs. Wouldn't consider any other place! More

Professional polite prompt service by Jon Lacey Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for my daughter's daily commute into Boston. As a dad, a solid safe car provides some peace of mind. Thanks to the service team for great work. More

Excellent Service from Dylan Begin I've been coming to Colonial VW of Westborough for 7 or 8 years now, and Dylan is a more recent addition to the service writers desk. He does a great I've been coming to Colonial VW of Westborough for 7 or 8 years now, and Dylan is a more recent addition to the service writers desk. He does a great job handling my car needs and is very thorough in making sure everything I need is covered. I've worked with him many times and been happy with his help every time. He is very friendly, knowledgeable, and has always been looking out for my best interests. I look forward to working with him again. More

Excellent service! Such great service, the staff is very knowledgeable and easy to work with. Bill M. Is the best! I would recommend Colonial VW to anyone! Such great service, the staff is very knowledgeable and easy to work with. Bill M. Is the best! I would recommend Colonial VW to anyone! More

Jon Lacey at Colonial VW = Top notch Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvio Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvious to me that I would have a good relationship with them. It has turned out that way. The TDI has been in for the 10/20/30K services, two recalls, including the TDI emissions recall, and I have even driven there just for the annual emission sticker. His customer interaction skills are excellent. Friendly, attentive, helpful. I am a 64 yr old male who has had many cars, so I feel pretty confident when I say TOP NOTCH! More