Colonial Volkswagen of Westborough - Service Center

Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More

My service appointment with Jon was excellent. He was able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. More

Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More

Superior customer service As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service v As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service visit! More

Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More

Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

Great experience very nice staff I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! More

Always a great experience. Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without any appointment. I had also brought an older snow tire and rim from my previous car to see if they could tell me if it would fit. Not only did they volunteer to bring my car into the bay to actually try it out but were able to save me money, by informing me that the tires were good to go on my new car, and they ordered me the precise rims to fit them. All this was done on a snowy, Friday afternoon, after 2:00pm when most places would be winding down for the weekend. Not these guys, they were friendly, helpful and efficient. Great as always. (Bill Fallon was terrific, as were the techs that came out and answered all my questions.) They even hand washed the car for me. More

excellent as always The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make thi The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make this an enjoyable experience More

Shift micro switch recall service Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested they skip the cleaning due to inclement weather. More