Colonial Volkswagen of Westborough - Service Center

Great service, quick turnover, and great service advisor! John L. provided great communication during my visit for service and appreciated the loaner vehicle. Would recommend! John L. provided great communication during my visit for service and appreciated the loaner vehicle. Would recommend! More

Customer service isn't easy and these folks do an amazing job. Thankful for their work and they've implanted a lasting impression on me job. Thankful for their work and they've implanted a lasting impression on me More

My first time in for service and the total experience was great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it wou great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it would be about an hour and my car was completed in just under an hour. Completely satisfied. More

Everyone in service was friendly , helpful and efficient. They were more than willing to take the time to thoroughly explain things to me and resolve issues. They were more than willing to take the time to thoroughly explain things to me and resolve issues. More

Great communication and follow-through Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and expl Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and explanation of the problem. Even after the problem was corrected, he followed-up with VW tech to see if there was anything else that could potentially cause a similar problem later on. Great service! More

Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More

quick and easy service went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snack went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snacks. More

Helpful and courteous staff. Easy to schedule service and nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car More