Colonial Volkswagen of Westborough - Service Center

Outstanding customer service as always. John and Bill really care about their customers and that’s the reason why I drive 30 minutes instead of going to a closer VW dealership really care about their customers and that’s the reason why I drive 30 minutes instead of going to a closer VW dealership More

Colonial VW is the ONLY place I trust with my 2015 Golf R. The service Team of Billy, John, Dylan and Bill are top notch. I used to work in automotive parts and service and can appreciate how difficult and R. The service Team of Billy, John, Dylan and Bill are top notch. I used to work in automotive parts and service and can appreciate how difficult and often underappreciated these positions can be. This team provides timely and excellent service with clear communication. On the sales side, Pierre Saliba is my go-to guy, although I'm sure he wishes I'd wear out my cars faster. I highly recommend this dealership. More

Excellent service was provided by the front desk staff. The issue was resolved in a timely manner and also free of charge.thanks very much again. The issue was resolved in a timely manner and also free of charge.thanks very much again. More

I’ve been coming to this dealership for more than 50 years, always good service. It’s a well run outfit and it’s always been a delight to work with the service guys years, always good service. It’s a well run outfit and it’s always been a delight to work with the service guys More

Colonial rocks! They take care of my Golfs for scheduled maintenance. They recently did a used car inspection that kept me from buying a lemon. Colonial may be on the pricey side...I’m willing to pay for maintenance. They recently did a used car inspection that kept me from buying a lemon. Colonial may be on the pricey side...I’m willing to pay for the expertise. More

Fairly complicated repair, new brakes and suspension on all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole se all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole service department is good, it keeps customers coming back. More

John was great to deal with couldn’t be happier fast efficient had my car back to me in three days great job everything went well efficient had my car back to me in three days great job everything went well More

The service department was very efficient with servicing our car. We took advantage of the shuttle service they offer so got errands done while we waited. our car. We took advantage of the shuttle service they offer so got errands done while we waited. More

We purchased a precertified VW Passat and 4 months later the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService More

Worked with Jon Lacey and he was excellent, Service was fast and on time. Waiting area was clean and comfortable Overall experience was as expected. fast and on time. Waiting area was clean and comfortable Overall experience was as expected. More