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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,374 Reviews

1,374 Reviews of Colonial Volkswagen of Westborough - Service Center

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May 08, 2021

Fabulous friendly and fast staff that got everything done in the blink of an eye for me! Everyone was kind and polite! Love the beautiful spacioous showroom with Jesse, Pierre, Mike, Dino and the rest and th More

by KICKINKRYSTALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill, Jesse, Pierre, Dino, Mike
May 03, 2021

The service for my new VW Tiguan car was done in no time. Great quality work. They are knowledgeable, professional and provided outstanding customer service! I highly recommend this business. More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McGrath
May 03, 2021

I've been going to Colonial VW in Westboro for 12 years and will continue to do so. The service dept, here is the number 1 reason I keep buying VWs. I have always had trouble with other service dept, but More

by GTIguy97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

was able to take me in pretty quickly--thanks! Would definitely recommend to friends and family. Wish it were a little closer to home, but c'est la vie/ More

by whatev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Friendly and respectful of my wishes. Jon always greets me as a friend no matter how long it's been since we met (in this case just over a year) More

by DAVID BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2021

Great place, great staff would highly recommend this dealer. Jon was great. The staff are always helpful. I just wanted to get a checked over and they did a great job. They have a nice waiting area in t More

by Dermot Collins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2021

Excellent service, quality people! I was in and out so fast it was excellent and everybody was super friendly. I highly recommend Volkswagen Colonial of Westborough More

by Nath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Very good service and follow through w/customer satisfaction.. we were very pleased w/the attention our recall was given and happy to be able to use a loaned while car w BEING CHECKED OUT More

by RINNAMORATI817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Jon did an excellent job of keeping me informed of what needed to be repaired and how long the repairs would take. He also helped inform me what was required vs recommended from a repair standpoint. More

by FITZSKI.MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

I have only had great experience at this Service Center of VW. The people there are always friendly, knowledgeable and quick to help. Hence, I brought in my Infiniti to give them some extra business. More

by Aglika1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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