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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,124 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,124 reviews

November 22, 2024

Although my car proved to be problematic, everyone was professional and very patient. Frank, Frank D. and Alphonse were absolutely wonderful and did a great job! Many thanks to all... More

by PALORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
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November 21, 2024

The whole service department team especially Dan are just top notch. We have all our maintenance done here. More

by BDAETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
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Nov 21, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan and our team met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2024

They did an excellent job. I was more than satisfied with the service and professionalism. More

by DANAWOODS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department, Dana! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 19, 2024

Dan was fantastic! Couteous, professional, and did everything to get me and out quickly. Thanks! More

by SPABER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Nov 19, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Dan and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 16, 2024

Steve was very knowledgeable about the vehicle we were interested in and helpful throughout the test drive and leasing process. Super excited for our new VW! More

by robinch787
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Colonial Volkswagen of Medford responded

Thanks, Robin, for your feedback on your recent visit to Colonial Volkswagen of Medford. It's great to hear that Steve was able to assist you and that you had such a positive experience.

November 16, 2024

Steve is great! He made the process fun and painless. He knows his stuff and answered all of our questions. More

by Jimbennett126
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Jim, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and our team, and we look forward to working with you again.

November 16, 2024

Paul was an awesome salesman. He was friendly, easy going, not pushy at all, and accommodating. More

by jaytray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Paul provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 14, 2024

Steve was the BEST! Great and honest guy and helped me find the perfect car for my family. More

by kaylamweber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Steve and the team were able to help you out, Kayla. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

November 14, 2024

Steve was one of the best car sales reps we've ever worked with. He was patient and worked with us to make sure we got the best deal and the perfect car for us. Highly recommend! More

by Bmello_22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! Steve and all of us at Colonial Volkswagen of Medford are glad to have you as a customer.

November 13, 2024

Easy scheduling. Nice wait with snacks and tv. Chairs are not the most comfy but are not bad. Car was clean and vacuumed. Very nice More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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