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Colonial Volkswagen of Medford
Medford, MA
2,199 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,199 reviews
March 14, 2025
My visit was quick and easy. They always take care of me and I can't see myself going anywhere else for service on my car. They always take care of me and I can't see myself going anywhere else for service on my car. More
by SHANITAM76
Verified Customer
March 14, 2025
Great Service, Again! ! Colonial VW cordial professionalism makes service as comfortable as possible. Al, in particular, is an outstanding professional. He listens, a ! Colonial VW cordial professionalism makes service as comfortable as possible. Al, in particular, is an outstanding professional. He listens, asks questions, answers considerately, and follows up. Al gets the job done, well! (VW online service scheduling remains POOR.) More
by DP
Employees Worked With
Al Levesque
March 11, 2025
I bought a new SUV through Steve Warren. Can’t recommend him enough. Simply put, he gives car salespeople a great name. There was no hard selling and he got us a fair price on our trade-in w Can’t recommend him enough. Simply put, he gives car salespeople a great name. There was no hard selling and he got us a fair price on our trade-in while treating us like humans. When we are ready to trade our other vehicle in, Steve and Colonial VW will be our first stop. More
by joseph.s.bussiere
March 11, 2025
Staff ALWAYS helpful and provide excellent service. Been dealing with Colonial service for many years. Been dealing with Colonial service for many years. More
by marilynwalsh0
March 09, 2025
The team was great , the process was easy and the step by step information from the mechanic was state of the art. I want to bring all my cars there. Great job step information from the mechanic was state of the art. I want to bring all my cars there. Great job More
by throwthecuffs
March 08, 2025
Keven was great. And I was such a pain. But he was more than obliging to put up with me. I kept forgetting everything in my trade in. All of your staff was very frien And I was such a pain. But he was more than obliging to put up with me. I kept forgetting everything in my trade in. All of your staff was very friendly and made you feel at home More
by maypkennedy
March 06, 2025
Frank Dasilva was nice person and helpful . Just I will tell him good luck in his work. Just I will tell him good luck in his work. More
by halimaettaib54
Employees Worked With
March 04, 2025
Ease of making appointment. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. More
by JC
Employees Worked With
March 03, 2025
I had a great service experience- the staff who helped me were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra wor were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra work my car did not necessarily need, all to make a buck. I'll admit, I was prepared to have a similar encounter at Colonial but I am pleased to say I did not. The only 'extra' recommended work they suggested was to repair a very obvious hole in my tire, which Frank pointed out to me but did not push me to fix at Colonial because they did not have the same tire available (I really appreciated the honesty!). My only issue (and thus 4 stars) was the cost of the service, which I found to be a bit overpriced for the work done, but dealerships always come with a price tag and I knew that would happen before I walked in. I would recommend Colonial service dept to other VW owners without hesitation. More
by Corinna
Employees Worked With
February 27, 2025
From the moment I walked in, I had great service! I love my 22 Tiguan! I had an easy, pressure-free experience with Steve and then John was so efficient with my financing. When I came to pick the c I love my 22 Tiguan! I had an easy, pressure-free experience with Steve and then John was so efficient with my financing. When I came to pick the car up, I got to meet with Paul, who again, was friendly, helpful, and genuinely happy for me and my new car. Thank you for a positive car buying experience! More
by jakbenn25
