Colonial Ford

Lack there of communication, poor salesmanship, poor service My original salesman never returned my phone calls and ended up being juggled between multiple sales people with different answers to my questions and My original salesman never returned my phone calls and ended up being juggled between multiple sales people with different answers to my questions and concerns. Purchased a used vehicle from here July 2016. Before picking up the vehicle, work was written down to be done before having me come down to the dealer. Arrived at the dealership the day of the sale and the work was not done. Waited 2 weeks for the part only to drive all the way down there to hear it was the wrong part ordered. They ordered the "correct" part, drove down to the dealer and again, wrong part. Car had to stay overnight a few days. Work was eventually completed. Drove the car off the lot with a severe oil leak, and NO rear brakes whatsoever. Rear rotors were cracked, brake pads were metal scraping the rotor, and both rear calipers were sticking. SO much for their 100+ point inspection. Was quoted over $2,000 for the oil leak repair, and $600 for the brakes. I ended up doing the brakes myself and to this day have this oil leak. I do NOT recommend this dealer to anyone, they don't inspect their used cars, not sure about now. Was looking for a way better experience purchasing my first vehicle from a dealer. I will NOT be returning to this Ford dealer. More

Kayla is Terrific!! Kayla is the best. Professional, knowledgeable, efficient. I had a no hassle experience at the dealership. Easy trade in and good price on the new car Kayla is the best. Professional, knowledgeable, efficient. I had a no hassle experience at the dealership. Easy trade in and good price on the new car. Bob Zawacki Brookfield, Ct. More

Exellent buying experience. I had a great experience at my local Ford. As soon as I entered the showroom I was greeted by sales rep Kayla. Kayla was patient and knowledgeable and I had a great experience at my local Ford. As soon as I entered the showroom I was greeted by sales rep Kayla. Kayla was patient and knowledgeable and provided for a comfortable buying experience. More

Fantastic service,friendly staff,positive overall experience Very helpful and friendly staff. Worked with me to figure out what I was looking for. I would recommend Colonial Ford to anyone looking to buy a new c Very helpful and friendly staff. Worked with me to figure out what I was looking for. I would recommend Colonial Ford to anyone looking to buy a new car. More

Great Experience Family has dealt with Mike Meyer and Mark Paladino since we moved to connected and has set us up with two great 2016 Ford vehicles which has the best Family has dealt with Mike Meyer and Mark Paladino since we moved to connected and has set us up with two great 2016 Ford vehicles which has the best bang for it's buck. Got exactly what I needed in a car. More

Great Experience! Tim Barrett searched high and low for a 5 speed Fiesta, and kept open communication with me throughout the process. He worked through a blizzard and m Tim Barrett searched high and low for a 5 speed Fiesta, and kept open communication with me throughout the process. He worked through a blizzard and made sure that I was completely satisfied before sending me on my way. Tim and the staff at Colonial Ford made a big purchase absolutely painless. Thanks Tim! More

Great experience!!! I was dreading the process but colonial and my salesman Steve made it great!! Got exactly the car I wanted- a new edge that was actually a 2016 at bet I was dreading the process but colonial and my salesman Steve made it great!! Got exactly the car I wanted- a new edge that was actually a 2016 at better price than I had hoped. I am driving it and loving it so much !! More

Excellent Sales Associate! Took delivery of a pre owned Buick Lacrosse 01/21/2017. The salesman, Tim Barrett was a real pleasure to work with! Knowledgeable and kind. Not your Took delivery of a pre owned Buick Lacrosse 01/21/2017. The salesman, Tim Barrett was a real pleasure to work with! Knowledgeable and kind. Not your typical stereotype of a sales representative at all. There was an extra long process for documents, and such, as I went in on a busy Saturday. Tim worked to keep me in the loop and to be sure I had everything I needed to be comfortable while I waited. I would not hesitate to refer a family member or friend to work with Tim or Colonial Ford. I will be a repeat customer of his for certain! I do need to bring the vehicle in for minor service. I will followup up with a review regarding their Service Department. Best Regards, and thank you again, Christine More

Wonderful Experience! The staff at Colonial Ford made my shopping experience easy and they were able to answer all of my questions throughout the buying process. Thank yo The staff at Colonial Ford made my shopping experience easy and they were able to answer all of my questions throughout the buying process. Thank you! More

Very happy! Stephen always greeted me with a smile, and was quick to get back to me with any commmunications we had. I will recommend him to family and friends in Stephen always greeted me with a smile, and was quick to get back to me with any commmunications we had. I will recommend him to family and friends in the future. More