Colonial Ford

Brought my Escape into the dealer to address an air bag light and to fix a squeaky steering column that has been there since day one but had gotten worse after a service visit about a year ago. The air bag light and to fix a squeaky steering column that has been there since day one but had gotten worse after a service visit about a year ago. The air bag problem turned out to be a corroded wire harness, which was easy an inexpensive to fix. Unfortunately, it cost 2 hours of labor to analyze, identify and repair. There was a TSB on the steering column squeak that I'm very happy they were able to fix. But the labor cost was almost twice the cost of parts; an unfortunate reality. Overall, the service was top quality, the advisor was friendly, helpful and explained the diagnosis well. I'm happy that pesky squeak is gone. But, and this is why I avoid dealers for all but major and annoyance issues, I still feel dealers over charge for labor costs. More

Excellent service at a competitive price! We especially appreciate the ability to service all our family vehicles at one location where we are treated like family. Thank you. appreciate the ability to service all our family vehicles at one location where we are treated like family. Thank you. More

Counter person Rick is always great. Truck when in and was worked on right away. Over all its was a great experience. Thanks Harry Rickert was worked on right away. Over all its was a great experience. Thanks Harry Rickert More

While traveling from Maine to South Carolina my Explorer's break light began blinking. I was extremely nervous and spent the night in Danbury, then brought my car to Colonial Ford early the next mo Explorer's break light began blinking. I was extremely nervous and spent the night in Danbury, then brought my car to Colonial Ford early the next morning. The dealership was wonderful, brought my car back and had it fixed all within two hours. I had expected it to be an all day event, so I was pleasantly surprised with the speed and quality of service! More

1 year ago, I bought my ford escape at Colonial Ford. The service was great. I decide to go back a have a look at their inventory, not knowing that I will buy a used car. The crew was extra nice and the car service was great. I decide to go back a have a look at their inventory, not knowing that I will buy a used car. The crew was extra nice and the car for the price I was looking for. I very pleased with the efficacy of the team; we were able to take the car on the same day of the purchase. I looking forward of buying a car at colonial ford in a couple of year. More