Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial Ford of Marlboro
Marlboro, MA
1,282 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,282 reviews
July 22, 2022
From beginning to end Bob was amazing and the rest of the staff. Excellent customer service I wasn't really sure what I was looking for and bob help me find the perfect 2017 Toyota corolla that I absolutely staff. Excellent customer service I wasn't really sure what I was looking for and bob help me find the perfect 2017 Toyota corolla that I absolutely love! Everything from finding the vehicle and purchasing went smooth and easy I defiantly recommend this dealer Thank you guys ! More
by PMURR6
Verified CustomerEmployees Worked With
Other Employees :
Robert Pemberton
July 22, 2022
Great service! I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. More
by MACURRANDC
Employees Worked With
July 20, 2022
As a life-long Ford customer and proud former Ford employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held by Ford for over a week with ZERO communication, a repair bill that didn't fix the simple problem and in the end...still a problem. No action. The Service Advisor was seldom around so I ended up talking to ALL three Advisors, none of whom knew what was happening. And worst of all, even the Service Manager, Rob was involved promised a call...and completely failed to deliver. I finally just took the car back...with the Service Manager hiding in the garage. If you want TOTAL lack of communication, poor results and unprofessional dealer management, I recommend Colonial Ford. And incidentally...I wouldn't BUY from them either (I've bought more than 20 Fords!)...fearing Sales is as unprofessional as service. An update 8/31 to the above review: Since Colonial Ford either wasn't interested in making the effort or wasn't capable of fixing the problem, I took the Lincoln to a local independent repair shop. They took my car in the same day, took me for a test ride, diagnosed the problem IMMEDIATELY, had the part delivered in 15 minutes and literally completely and totally fixed the suspension noise in one hour while I waited! The mechanic took me for a final ride to prove the fix. Now THAT was service and skill...something missing during all my visits and waits at Colonial Ford. More
by bill
July 19, 2022
Excellent customer service! always ready at the time they say and always ready to accept vehicle at appointment time. always ready at the time they say and always ready to accept vehicle at appointment time. More
by edhoughton
July 18, 2022
Great service I bought a 2019 Ford Explorer and Brad and Moises went out of their way to get me what I was looking for. Love my newer Explorer. Thank you Moises went out of their way to get me what I was looking for. Love my newer Explorer. Thank you More
by Darldunn2
July 17, 2022
I just bought my Honda Accord. Ryan got me an EXCELLENT rate for my auto loan! I HIGHLY recommend working with Ryan Ackerman! This is my first purchase from this dealership working Ryan got me an EXCELLENT rate for my auto loan! I HIGHLY recommend working with Ryan Ackerman! This is my first purchase from this dealership working with Ryan! Excellent Customer Service! You won’t be disappointed! More
by Kelvinneighbor69
Employees Worked With
Ryan Ackerman
July 15, 2022
I made an appointment to replace the side door latches on my 2014 Ford Escape. Upon arrival, I was told that the latches were not in stock. my 2014 Ford Escape. Upon arrival, I was told that the latches were not in stock. More
by GOYKHMAN
July 14, 2022
Everything was done on time, phone commmunication was wonderful, people were nice. Thank you very much. wonderful, people were nice. Thank you very much. More
by coachp1
Employees Worked With
July 13, 2022
I GOT WHAT I ASKED FOR. USUALLY DO. FRIENDLY, QUICK AND GOOD. WHY I KEEP COMING BACK USUALLY DO. FRIENDLY, QUICK AND GOOD. WHY I KEEP COMING BACK More
by ROBT_SLANEY
Employees Worked With
