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552 Reviews of Colonial Chevrolet - Service Center
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Verified Customer
March 05, 2022
We have taken our car to Colonial for Service for over twenty years. Never had a problem with your service department always friendly, and my care is a 2008 and runs like new. twenty years. Never had a problem with your service department always friendly, and my care is a 2008 and runs like new. More
by JOPIOLI
February 18, 2022
Bought many vehicles here, excellent service, sales etc. but my last visit was only for an annual inspection. Didn't have to wait long, vehicle taken right in, and I didn't have long to wait. Can't beat t but my last visit was only for an annual inspection. Didn't have to wait long, vehicle taken right in, and I didn't have long to wait. Can't beat the service excellent attitudes just another reason why I do business here at Colonial. More
by Steve
Employees Worked With
Stephen Carlson, Brendan Davis
February 12, 2022
The folks at Colonial Chevy are skilled and ready to help with any issues I have had over the years. I bought my vehicle there and am always encouraged to bring it back for care. with any issues I have had over the years. I bought my vehicle there and am always encouraged to bring it back for care. More
by NHERTER
Employees Worked With
Other Employees :
Stephen Carlson, Robert Reizner, Brendan Davis
February 10, 2022
Did an excellent job! Oil change and tire rotation as expected. Also repaired bumper valance free of charge! Thank you! expected. Also repaired bumper valance free of charge! Thank you! More
by DAVE_BONACCI
February 10, 2022
Excellent service, I can’t compare them with any one ! I hope to come again. hope to come again. More
by Daniel Ssegane.
Employees Worked With
Other Employees :
Stephen Carlson, Robert Reizner, Brendan Davis
February 05, 2022
Financed a 2015 Chevy Suburban for $37k March 2, 2021. Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and ignition coils were throwing codes and all had to be replaced. Colonial wouldn't cover it so we brought it to a local shop for $1200 repair. A few weeks later, engine was throwing codes again. This time brought it to Colonial and they wouldn't cover labor but would cover parts. Another $2000 down the tube. Here we sit less than 11 months of ownership and the vehicle is dead. Brought it to Colonial because the transmission wasn't working. Colonial said they can't fix it. Recommended replacing the transmission for $5400. Going back over the Carfax from when we purchased the car... we realized that Colonial did a bunch of transmission work to the car. Go figure. Now here we are with a $29k outstanding loan, and a vehicle we cannot drive, and a dealership that 'cannot fix or repair' because 'we don't have a transmission guy on staff.' What a wonderful dealership. Needless to say we are not happy, and I made that pretty clear when I went there to pick up keys and have it towed out of there. They offered zero assistance and were of zero help. Absolutely flabbergasted at this horrible customer service. Additionally, when my wife called to ask about our vehicle as it had been sitting there for a few days.... the service guy unloaded in the following order....'sorry our old service manager has been out with covid for 3 months. We lost all of our service technicians recently. Our new service manager's wife died.' This is their level of customer service.... to throw down sob stories on their customers in the hopes that they will just 'go away.' The vehicle we purchased was serviced by this dealership since it had 3000 miles on it. They were proud to tell us that when we were going through the buying process. This gave us some comfort that they new the vehicle and we were in good hands. Obviously we were way wrong. The cocky finance manager raised his voice at my wife for asking him to use her bank for financing... which was a very odd exchange. It should not be legal for a dealership to sell a car two weeks after they did a bunch of transmission work, and not disclose that in the sales conversation. We feel completely blindsided by this unethical dealership. Stay away. More
by StephanieB
Employees Worked With
February 04, 2022
My experience has been awful. The service team told me they fixed an alignment issue and had confirmed alignment on their machine, but it was a flat out lie. We have been there every week for the past mo they fixed an alignment issue and had confirmed alignment on their machine, but it was a flat out lie. We have been there every week for the past month, since we bought the car, and the issue is still not fixed. Communication is awful and follow-up is non-existent. More
by ERINPOWDERLY18
February 03, 2022
I always receive excellent service at this dealer. My car was at the shop for an extended time because the wrong part was send from the warehouse. I do not think it was the dealers fault. My car was the car was at the shop for an extended time because the wrong part was send from the warehouse. I do not think it was the dealers fault. My car was there during a blizzard and when I picked it up it looked great. More
by CPPETERSEN
Employees Worked With
Robert Reizner
