Colonial Chevrolet - Service Center

A portion of the splash shield broke off and the rest of the sheild was dragging on my 2017 Volt. They had me bring the car in in order to determine the part number(s) that were needed for replacement and the sheild was dragging on my 2017 Volt. They had me bring the car in in order to determine the part number(s) that were needed for replacement and to bring the car back to factory shape. It turned out that there are 3 parts involved and all 3 had some damage, but only one required replacement. When I explained that my intent is to keep this car as long as possible and that I wanted all 3 parts replaced, neither Robert of the parts Dept blinked an eye and proceded to meet my request. I really enjoy a service dept where the customer's criterai are understood and met. The service and parts depts at Colonial is one such place. More

I bought my Colorado last year and will be coming back when we need a new car. Easy to deal with and great service. when we need a new car. Easy to deal with and great service. More

Great service, as always. Was done in the time promised, was kept in the loop throughout. Was done in the time promised, was kept in the loop throughout. More

The service was good and only an hour and half. But I had to ask if it was ready about an half hour after they pulled it up to the service area. I should have been told it was ready when it was f But I had to ask if it was ready about an half hour after they pulled it up to the service area. I should have been told it was ready when it was finished. More

Prompt, professional and knowledgeable customer service experience. Salesperson Jacob was flexible in scheduling test drive of a new 2023 Chevy Tahoe. Went well, however our ideal goal was to purchase experience. Salesperson Jacob was flexible in scheduling test drive of a new 2023 Chevy Tahoe. Went well, however our ideal goal was to purchase similar used low mileage vehicle preferably not driven a lot in northeastern winters. Jacob informed us of recent GMC Denali trade-in where previous owner spent time in Virginia during winters. Went to Colonial to checkout and schedule test drive after dealer prep. Noticed shaking at higher speed, which Colonial promptly resolved. Test drove again & then Jacob, Michael G. and Colonial team did final preparations in closing Denali deal within few days. Totally impressed! More

I just went for an MA inspection sticker but the service was efficient and friendly. was efficient and friendly. More

I don’t know what to say other than what I already said in previous requests to rate Colonial. They are great! in previous requests to rate Colonial. They are great! More

I'm not happy and I took down the old review because I felt it served its purpose. Still doesn't change my opinion. I was truthful with everything that happened. I don't wish to have that the review conti felt it served its purpose. Still doesn't change my opinion. I was truthful with everything that happened. I don't wish to have that the review continue to hurt business that being said you need to fix whatever the cause was that made me have to deal with and pay for what I did. More

Colonial Chevrolet has always been the best ! The are fast, friendly and provide excellent service !! Great staff and a really great dealership !! The are fast, friendly and provide excellent service !! Great staff and a really great dealership !! More

Had an oil change and tire rotation. Was told I need new rear brakes. Since I bought the car less than a year ago AND asked that the brakes be checked at the time of purchase (before sig Was told I need new rear brakes. Since I bought the car less than a year ago AND asked that the brakes be checked at the time of purchase (before signing) and right after as they did not and have not sounded or felt right since I bought the car (I have records of brake checks)...was told they were ok...I have not put that many miles on it to warrant brake replacement especially after I knew that they weren't right from the beginning. Not covered under the warranty I paid for and the svc. man could have cared less...truly didn't want to hear it..last car I'll buy there More