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Colonial Chevrolet - Service Center

Acton, MA

4.6
572 Reviews

572 Reviews of Colonial Chevrolet - Service Center

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June 22, 2023

Colonial Chevrolet has always been the best ! The are fast, friendly and provide excellent service !! Great staff and a really great dealership !! More

by kathleenj.steckel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Colonial Chevrolet responded

It has been a pleasure serving you, Kathleen. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

June 21, 2023

Had an oil change and tire rotation. Was told I need new rear brakes. Since I bought the car less than a year ago AND asked that the brakes be checked at the time of purchase (before sig More

by deefenton
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Reizner
Jun 21, 2023 -

Colonial Chevrolet responded

I am sorry you did not have a great experience while you were here for service. We strive to make every customer experience a positive one. If you could please give me a call at the office 978-263-1000 so I can find more out of what happened during your visit. Best John Woodland General Manager

June 21, 2023

Joe was great to deal with. Very knowledgeable. Easiest deal I've ever done at a dealership More

by norfolk2way
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Giguere
Jun 22, 2023 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

June 18, 2023

Truck went in for a recall repair. It was easy to schedule and fast service on the day of the appointment, was in and out within 30 minutes. More

by mt
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 19, 2023 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

June 16, 2023

Transparency was not great. I initially came for tire rotation and safety inspection. I was asked by the dealership if I wanted to do the oil change and I said yes until later I More

by BENJAMIN.Y.HUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am no snitch
Jun 17, 2023 -

Colonial Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind giving me a call at the store 978-263-1000 so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Benjamin, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Woodland General Manager jwoodland@colonialchevrolet.com

June 13, 2023

Great staff from sales to service, they go above and beyond everytime im there. Love this place More

by MAZMAN322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in sales, Stephen Carlson, Robert Reizner, Michael Giguere
Jun 14, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

June 12, 2023

Great to work with very professional . Excellent service explained what was wrong and what was done to fix the problem so far all is well no on going issues More

by K9PATIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Woodland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Michael Giguere
Jun 13, 2023 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

June 12, 2023

Went in for an oil change. My ball joints were found to be bad. They had the parts and were able to fix. I was Ubered home and back. Thank you! More

by SMHART4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No contact
Jun 13, 2023 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

June 10, 2023

The experience was very good no hassle. The work was done in a timely manner. I would recommend this company and also return there myself. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Jun 13, 2023 -

Colonial Chevrolet responded

Thank you, Mike, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

June 07, 2023

Fast friendly service. Comfortable waiting room. Reasonable prices. I trust that they will do only what needs to be done and fully explain what is needed. More

by ADOROTHYJOHNSON
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Jun 07, 2023 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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