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Colonial Chevrolet - Service Center

Acton, MA

4.6
623 Reviews

623 Reviews of Colonial Chevrolet - Service Center

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February 12, 2024

To be truthful my family has been buying Chevrolets for years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy som More

by jimlapery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Colonial Chevrolet responded

Jim, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

My truck broke down and the service provided was prompt and professional. I will continue to use Colonial Chevrolet. More

by MIKERRT37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Feb 12, 2024 -

Colonial Chevrolet responded

Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

The Check engine light is back on again. Issue remains unresolved. Will call dealership.. Thanks More

by Gift
Workmanship
Recommend Dealer
No
Employees Worked With
Tom O'Toole
Feb 13, 2024 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Woodland General Manager jwoodland@colonialchevrolet.com

February 10, 2024

Started working on my car early. Explained the issues promptly and well. Finished work earlier than expected. More

by SMITHANDYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Feb 10, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

February 09, 2024

Prompt service with a clear explanation of what they did and what needs to be done. More

by DANBARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Colonial Chevrolet responded

Thanks, Dan, for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Wonderfully, caring efficient service I wouldn't bring my car anywhere else. Thank you, Thomas. More

by devorajordan524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
Feb 08, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments Thomas and the rest of our team, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Trevor and Monica were awesome to deal with, with replacement of hubcaps on my VW EOS. More

by karen.curtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Monica
Feb 08, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, Karen, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 07, 2024

Great dealership. Easy, fast, honest. Won't go anywhere else when it's time to upgrade. More

by mike@troiano.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

February 02, 2024

I trust that the service center did all the service as needed but the fact that they forgot to reset the car service warnings seems as if they rushed the job. Also, I did not get the call with the status. More

by gkmekala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Crawford
Feb 07, 2024 -

Colonial Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Woodland General Manager jwoodland@colonialchevrolet.com

January 30, 2024

Took my 2021 chevy silverado in for some work Trevor was great i was treated good service was good and fast will always use this dealership More

by marcmcvicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trevor and our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

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