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Colonial Chevrolet

Acton, MA

4.7
1,522 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
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171 Great Road

Acton, MA

01720

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Showing 1,522 reviews

February 14, 2024

Very positive experience. Check in was easy and was greeted with a smile. Service was done quickly and to my satisfaction. More

by mmartino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 14, 2024

Two services in a row poor experience. 1) I was told the service would take 3 hours but left the truck for the day anyway so they would have plenty of time. no notice of this until I cal More

by RICK@COMBINEDENERGIES.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none
Feb 15, 2024 -

Colonial Chevrolet responded

We're sorry to hear about your experience, Rick, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

The Check engine light is back on again. Issue remains unresolved. Will call dealership.. Thanks More

by Gift
Workmanship
Recommend Dealer
No
Employees Worked With
Tom O'Toole
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

To be truthful my family has been buying Chevrolets for years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy som More

by jimlapery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Colonial Chevrolet responded

Jim, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

My truck broke down and the service provided was prompt and professional. I will continue to use Colonial Chevrolet. More

by MIKERRT37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Colonial Chevrolet responded

Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

February 10, 2024

Started working on my car early. Explained the issues promptly and well. Finished work earlier than expected. More

by SMITHANDYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

February 09, 2024

Prompt service with a clear explanation of what they did and what needs to be done. More

by DANBARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Colonial Chevrolet responded

Thanks, Dan, for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Trevor and Monica were awesome to deal with, with replacement of hubcaps on my VW EOS. More

by karen.curtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Monica
Feb 08, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, Karen, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

We love working with Joe Pellegrini! He knows exactly what we're looking for and makes sure we are taken care of. As long as he's there, we'll be buying from there. More

by prospecthillharvard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear Joe was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Wonderfully, caring efficient service I wouldn't bring my car anywhere else. Thank you, Thomas. More

by devorajordan524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments Thomas and the rest of our team, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

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