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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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August 14, 2023

I get my car right on the time done what I need to done always smile More

by PATEL.KIRIT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

As always, this dealership values its customers and treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from More

by SteveD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2023

Everything perfect as usual for start to finish Service department. Right on service settup guys and girls great also NO Complains enough said More

by JOHNZARRELLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson
August 12, 2023

Job. Done fast and good but the price was too high. Place was clean and nice people More

by TFULKERSON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Colonial Cadillac responded

I am glad to hear our staff took good care of you. We do try to stay as competitive as possible with other franchised Cadillac dealers.

August 11, 2023

The visit was just a miss and poorly planned as the work could not be completed. Denise jump in late and was very sympathetic with what happened. More

by MITCHELBERNSTEIN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Colonial Cadillac responded

Hello Mitch, My name is Steve Sousa and I am one of the sales managers at Colonial Cadillac. I am very sorry to hear about the negative experience you had in service. When you get a moment, could you call me at 781 897 1195 ? I have a few things I would like to discuss with you. Thank you so much, Steve Sousa

August 11, 2023

Renata is attentive & precise. Very friendly and knowledgeable. She did a great job at keeping me informed on my car. More

by DMD2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

Great place to do business with. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. More

by JDHOGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

professional, courtesy, on time, kept me updated of repair progress, recommended service options and kept me informed More

by TOMGOVE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

Peter was very helpful explaining all that had to be done and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but More

by DANNYD1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2023

Colonial Cadillac's service team are responsive, professional and take the time to listen and respond. I feel confident bringing my ct4vbw in for service that it will be done right. More

by rwperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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