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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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August 11, 2023

Renata is attentive & precise. Very friendly and knowledgeable. She did a great job at keeping me informed on my car. More

by DMD2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

The visit was just a miss and poorly planned as the work could not be completed. Denise jump in late and was very sympathetic with what happened. More

by MITCHELBERNSTEIN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Colonial Cadillac responded

Hello Mitch, My name is Steve Sousa and I am one of the sales managers at Colonial Cadillac. I am very sorry to hear about the negative experience you had in service. When you get a moment, could you call me at 781 897 1195 ? I have a few things I would like to discuss with you. Thank you so much, Steve Sousa

August 11, 2023

Great place to do business with. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. More

by JDHOGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

Peter was very helpful explaining all that had to be done and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but More

by DANNYD1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

professional, courtesy, on time, kept me updated of repair progress, recommended service options and kept me informed More

by TOMGOVE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2023

Exceptional professionalism demonstrated by everyone that I came in contact with. A very positive group of employees!! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bradley
August 07, 2023

Colonial Cadillac's service team are responsive, professional and take the time to listen and respond. I feel confident bringing my ct4vbw in for service that it will be done right. More

by rwperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Renata was very thorough in explaining what was happening with my car and kept me up to date through the whole experience. More

by ERIN.E.COREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Excellent service people were great. Got my car in and out and washed it. Will always go there for service More

by CARNEG10000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Renata was great got my XT5 in and serviced. Everyone that I talked to were friendly. More

by MARYJANEMNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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