Cobb County Toyota - Service Center

Usually I love this dealership's service but this time something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next service date so he encouraged me to break that up and get some done this time to spread out the cost. An idea that I liked. BUT, I told him I did not want to spend hours there, and asked how long it would take... he and I discussed what could be done and he said about an hour. Two hours later it was finally done! There were several others in the waiting room talking about their services taking longer than they were estimated as well. Maybe they were understaffed as they were not super slammed with guests (as far as I could tell). I know it is hard to gauge how long these things will take and I understand that but if your team does not have the band width to take on "extra" work, then I should not have been encouraged to get the "ahead of time" work done.. More

Your representative Raven Hickman explained to me that I have to pay 100% for my new battery, even battery was 3 years old. Then she told me that battery is over 2 years. I ask at least 3 times “Did you now have to pay 100% for my new battery, even battery was 3 years old. Then she told me that battery is over 2 years. I ask at least 3 times “Did you now difference between “”over” and it is already” ? The price for over 2 years was 75%. I ask for manager, but she said there is no manager there. I am so disappointed from HER. Not sure will come again. Bad service!!! For that my rate is 2. Thank you! More

Average you but you have to argue and call the insurance company to prove you are correct and do cobb county toyota job just to get service you paid for insurance company to prove you are correct and do cobb county toyota job just to get service you paid for More

Simon was the best. He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer se He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer service I give his a A+. More

Not real happy that it took five trips to eventually fix the issue on a less than 1 year old Toyota Camry. We spent a lot of our time bringing the vehicle and picking it up in a very high traffic area where the issue on a less than 1 year old Toyota Camry. We spent a lot of our time bringing the vehicle and picking it up in a very high traffic area where the dealership is located. Time will tell if it’s truly fixed or not More

I am never disappointed with CCT. Costas Hernandez in Service is a good example of why CCT works so well. He has a positive "make it happen" attitude and humbly takes care of busine Costas Hernandez in Service is a good example of why CCT works so well. He has a positive "make it happen" attitude and humbly takes care of business. This has been and will continue to be my servicing dealer of choice. More

Great experience with Cobb County Toyota! Will always return to get my car serviced here. Will always return to get my car serviced here. More

Good service, great people, friendly atmosphere, clean facilities, very competitive prices. Even though there is a Toyota dealer closer, I still drive to Cobb. I am happy with Cobb. facilities, very competitive prices. Even though there is a Toyota dealer closer, I still drive to Cobb. I am happy with Cobb. More

I was greeted when I arrived, was immediately checked in and the oil change was quickly completed. and the oil change was quickly completed. More

IT'S A TOYOTA DEALERSHIP THAT MARKETS AND REPAIRS TOYOTA VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE GOING TO THIS DEALERSHIP FOR MAINTANCE AND REPAIRS PROVIDES THE BEST OPPORTUNITY TO KEEP OUR AVALON IN GOOD WORKING ORDER. BESIDES, THE WAITING AREA IS A WORLD-CLASS LOUNGE WITH EXCELLENT FOOD AND BEVERAGE SERVICES PROVIDED BY A SERVING STAFF OF EXCELLENT TRAINED WAIT PERSONS. THE FREE SNACKS AND BEVERAGES WERE OUTSTANDING AND I WOULD RECOMMEND THESE AMMENITIES TO ANY FUTURE PERSONS WHO NEED SERVICES ON THEIR TOYOTA VEHICLES. More