Cobb County Toyota

I bought 4 new tires at the dealership less than 1. month ago. One of the tires has had a slow leak since purchase. I waited 3 hours and the service agent said the tech didn't find a leak so there's not month ago. One of the tires has had a slow leak since purchase. I waited 3 hours and the service agent said the tech didn't find a leak so there's nothing we can do. He told me to drive it until the leak gets worse and then bring it back. Telling me to go drive around on a bad tire until it gets worse is ridiculous. More

Since I couldn't speak English, he used Google Translate to explain the repair details and priorities concisely. He was very kind and polite. I am Japanese. After all, Toyota was wonderful, and I felt at ea to explain the repair details and priorities concisely. He was very kind and polite. I am Japanese. After all, Toyota was wonderful, and I felt at ease even in a foreign country. I ended up waiting for four hours, but the waiting room was comfortable and the coffee was refilled frequently. I thought it was rare in America that the restrooms were clean. More

Courteous, professional always able to answer my questions. Costas is a great customer service rep. questions. Costas is a great customer service rep. More

Quick and pleasant to work with. I certainly would recommend Toyota to everyone. Thank you. I certainly would recommend Toyota to everyone. Thank you. More

Horrible customer service and communication about my car which was kept for two days. Zack Claybrooks was the general manager I spoke with and was extremely rude to me during our interaction. He told me tha which was kept for two days. Zack Claybrooks was the general manager I spoke with and was extremely rude to me during our interaction. He told me that I didn’t need to come back there and I can get my car serviced at a different dealership. High is exactly what I will be doing so that I will never experience this again. More

I purchased my Dream car Toyota Highlander for Cobb County Toyota on 28th Dec 2023. Sales Person Frank was so good salesman, he convience me to go with Toyota highlander whereas I went there to enquire County Toyota on 28th Dec 2023. Sales Person Frank was so good salesman, he convience me to go with Toyota highlander whereas I went there to enquire for RAV4. He offered me all possible good deal to finalize everything in 4 hours. After I got my car, I am having trouble with Wind whistling noise and cabin air pressure problem. for first visit I was shoot down saying this is inheriate issue with highlander and it is normal. After 2 visit to service dept, though issue has not been gone completely but Todd Pluger drove with me, hear the problem petiently. I am not sure I am getting use to the wind noise but feeling bit smoother ride eventually. Hopeful and counting on Cobb County and Toyota to come back one day with more promising fix for my issue. More

Excellent Service, and good customer service. I also enjoyed the coffee in the waiting room. I got my car back on time. I also enjoyed the coffee in the waiting room. I got my car back on time. More

My experience with Simon Chan in the service department could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene Lamb More

The buying process was pleasant and stress free; a welcome change! Stan was personable, knowledgeable, and forthright. I never felt pressured! The “final boss” (finance), usually the worst part of car welcome change! Stan was personable, knowledgeable, and forthright. I never felt pressured! The “final boss” (finance), usually the worst part of car buying, was low-key and informative. Easy peasy. More

I have been disappointed with my last 2 visits to have my car serviced at this dealership. It’s almost as if the focus is on quantity rather than the quality of service. Things that I specifically asked to b car serviced at this dealership. It’s almost as if the focus is on quantity rather than the quality of service. Things that I specifically asked to be checked out were not, and the last service trip resulted in missing caps off of 2 of my tires. Seems like lately they are not as attentive to detail as the service has been in the past 20 plus years I have been having my vehicle serviced here. More