Cobb County Toyota

I scheduled an appointment online requesting specific things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I get a text asking me to meet my technician to discuss a few things. This is when I got extremely mad. I was told several more things that “could be” fixed on my car totaling close to $3,000. I asked for specific service so do NOT take my car apart looking for things that need to be fixed. The car is over 20 years old. Let it be. After I refused all of the additional requests, I was told it would only be about 30 more minutes. I spent FIVE hours at your dealership. Yes, FIVE FLIPPING hours when I should have been at work. I have been using this dealership for years and so do my family and friends. They will no longer be using your services. This was the WORST customer service experience I have had in a long time. I was visibly angry and frustrated, but no one there asked if they could help or anything. Where are your managers? Had I not been hours late to work, I would have found one. It could have all been avoided had your technicians just did what I asked and not try to push additional service on me. More

I had a great experience at Cobb county Toyota! Blake made the experience very easy and enjoyable. Blake made the experience very easy and enjoyable. More

Good attention from the representative and how he explained to me what my car needed. explained to me what my car needed. More

Been coming here for over 10 years Unfortunately, my relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in c relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in customer relationship management. I've owned Toyotas for 35 years and will be buying another soon. It's a shame that the people who are supposed to be the head of service are the cause for this dealership not only losing a service customer but a new car sales customer as well. I hope the owner of this shop gets it and is more selective in who they choose to manage and interact with customers. More

Courteous service. Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pri Simon is my guy. Greets me like he knows me , even though I'm in just every 3-4 months for every 5 thousand mile service on my Prius Prime. Fair pricing. More

Brent was very helpful in diagnosing the problems and ordering replacement parts for my 1998 Camry. ordering replacement parts for my 1998 Camry. More

We have been coming to Cobb County Toyota for 29 years. We buy all our cars from Cobb County Toyota and our grown children are each still driving cars from there. Our link to Cobb County Toyota has been Ro We buy all our cars from Cobb County Toyota and our grown children are each still driving cars from there. Our link to Cobb County Toyota has been Rob Smith all these years. He really cares about his customers and treats them like they are family. When it’s time for a new car, I know where to go. I go see Rob Smith and I know it will turn out great. He will make sure that we find just what we need. Thank you Cobb County Toyota for 29 wonderful years! More

Very happy with dealership. They have resolved all my issues with the exception on my 2nd key fob, which I know is not their fault. I bought my car in Dec. 2022 and still no 2n They have resolved all my issues with the exception on my 2nd key fob, which I know is not their fault. I bought my car in Dec. 2022 and still no 2nd key fob. More

All good. Why does the men bathroom not have a urinal? Great system for getting oil changed Why does the men bathroom not have a urinal? Great system for getting oil changed More

They did amazing work, It took a bit of time for the repairs and complete but it looks brand new. repairs and complete but it looks brand new. More