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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,332 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,332 reviews

January 10, 2025

Got my car serviced. Howard as always when pulling in always polte. Darren is always perfect. Good crew More

by TIM.ALLENILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Thank you! Howard Ramsey and Darren Gokey are true ambassadors for our Coastal Kia service culture. It was thoughtful of you to mention them by name. We are here if you need us. Thank you for choosing Coastal Kia! We sincerely appreciate the five star review.

January 10, 2025

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Zimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronda Richter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

January 10, 2025

Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. More

by strahlfam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Great news! We appreciate the gracious comments and high marks. We are thrilled to hear our service team shared a five star experience with you recently. Thank you for choosing Coastal Kia for your automotive service needs.

January 08, 2025

Once again Sam provided friendly and competent advice on the servicing of my two KIAs. He and Bob have provided this level of service to my wife and I for the last twelve years. Couldn't ask for better! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Coastal Kia responded

Thank you Les! Sam Weisman and Bob Tomlin are both true ambassadors for our customer service culture. It was thoughtful of you to recognize their efforts online. We appreciate the five star review. Thank you SO MUCH for your loyalty over the past twelve years. We are here if you need us. Thanks again!

January 07, 2025

They are awesome! ! Very welcoming and friendly. I would highly recommend them to anyone! Thank you!! More

by rlak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Coastal Kia responded

We appreciate it! Thank you for the high marks and gracious compliments. Your high recommendations are greatly appreciated as well. Congratulations on your recent purchase. We are here if you need us. Enjoy!

January 07, 2025

The experience was very good. The people were very friendly and knowledgeable. I would highly recommend them! More

by rlak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and high recommendations. We are thrilled to hear you found our staff to be, "friendly and knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

January 06, 2025

We had a great experience at Coastal Kia and would recommend to anyone looking for an easy and almost enjoyable car buying process. More

by brice.taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star rating and high marks for so many of our team members! It was kind of you to go online and rate your recent purchase experience. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! We are here if you need us.

January 06, 2025

Great service and quick. They were very hospitable while I waited and even offered a shuttle. More

by perry.houchens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "great service and quick." We are here if you need us. Thanks again!

January 06, 2025

Great service and facilities conveniently located in Wilmington. Service advisor Bob was fantastic to work with. More

by Rksnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "great service and facilities conveniently located....service advisor Bob was fantastic..." We strive to deliver a truly exceptional experience to every customer during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 05, 2025

Very happy with my first service. Would say after 50 years with vehicles services this was absolutely the best. Thanks More

by randyjoxendine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "would say after 50 years with vehicles services this was absolutely the best." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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