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Coastal Kia

Wilmington, NC

4.8
5,411 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,411 reviews

November 24, 2024

They were timely and professional and extremely courteous. Would definately recommend them. Our 3rd KIA! More

by HOLTTERRY772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Coastal Kia responded

Your 3rd Kia! Wow! Thank you for your loyalty and high marks. We love the comments including, "they were timely and professional and extremely courteous." We sincerely appreciate your high recommendations as well. Thank you for trusting Coastal Kia!

November 24, 2024

The dealership is amazing. There are some wonderful people working for coastal Kia and I’m thankful I made the right choice by using them. More

by Tellahardy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Coastal Kia responded

Thank you! We love your comments including, "the dealership is amazing." We truly appreciate the five star review and compliments for our team. Congratulations and enjoy! We are here if you need us.

November 24, 2024

This is not just a review but a testimonial. I have been with this dealership since 2011, when I bought my first Kia Rio. I loved that car and drove it for 13 years without any major problems More

by jvannostrand54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaye Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever
Nov 25, 2024 -

Coastal Kia responded

Jessica, simply amazing! Thank you! Your heartfelt testimonial and compliments for our entire staff are greatly appreciated. It was thoughtful of you to recognize so many of our team members by name. We can not thank you enough for your review and high marks. Please do not hesitate to reach out if you need us. Thanks again!

November 23, 2024

I was in for my first service. Each of the service people I encountered were very courteous and helpful. My vehicle was taken back at my appointment time and I was on my way in l More

by peggy.madsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team members. Your heartfelt testimonial is greatly appreciated. We are thrilled we exceeded your expectations during your first service visit. It was thoughtful of you to share your experience online and we appreciate it. We are here if you need us.

November 22, 2024

Easy, no hassle. Sales manager was nice to deal with and scheduled appointment with ease. More

by kathleenwindsor757
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bentley, 5 stars
Nov 22, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious compliments. We love the feedback including, "easy, no hassle." Please do not hesitate to reach out if you need us. Thanks again!

November 22, 2024

From sales to fixing a rattle was very professional, we have been Honda owners for the past twenty years. Very impressed very with every one we dealt with and with price and performance More

by azalearc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "very impressed with everyone we dealt with and the price and performance." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 22, 2024

As usual Sam and team did a wonderful job on a complicated problem. Thanks All. More

by ROBERT.TODD.SR
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was extremely thoughtful of you to recognize his efforts. We appreciate the five star rating and gracious comments. Please do not hesitate to reach out if you need us. Thanks again!

November 22, 2024

I have had work done on my car at Coastal Kia. Not happy. Bring your car to a reputable local mechanic instead. Save yourself the time and aggravation. More

by Yakima
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Coastal Kia responded

We are here to help. Unfortunately we were unable to pull your service profile under "Yakima." Our Service Director John Wigger would like to speak with you regarding your service experience. Our service advisors and technicians are factory trained and capable of addressing any concerns you may have. Please reach out to John on his direct line 910-798-4716. We look forward to your call. Thank you

November 22, 2024

I bought the car at Coastal Kia with an AUL 100,000 mile(WRAP) warranty, of very limited usefulness, that's the main reason More

by SOCCERUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We appreciate the five rating for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please reach out to our Business Manager Mike Mascavage regarding any service contract questions you may have. Mike can be reached at 910-408-0100. We are here to help. Thanks again

November 21, 2024

They have always done an excellent job for any service, from basic oil changes to installing new motors. More

by beccablackbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We sincerely appreciate your loyalty and rating for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thanks again!

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