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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,347 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,348 reviews

November 23, 2024

I was in for my first service. Each of the service people I encountered were very courteous and helpful. My vehicle was taken back at my appointment time and I was on my way in l More

by peggy.madsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team members. Your heartfelt testimonial is greatly appreciated. We are thrilled we exceeded your expectations during your first service visit. It was thoughtful of you to share your experience online and we appreciate it. We are here if you need us.

November 22, 2024

I have had work done on my car at Coastal Kia. Not happy. Bring your car to a reputable local mechanic instead. Save yourself the time and aggravation. More

by Yakima
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

We are here to help. Unfortunately we were unable to pull your service profile under "Yakima." Our Service Director John Wigger would like to speak with you regarding your service experience. Our service advisors and technicians are factory trained and capable of addressing any concerns you may have. Please reach out to John on his direct line 910-798-4716. We look forward to your call. Thank you

November 22, 2024

I bought the car at Coastal Kia with an AUL 100,000 mile(WRAP) warranty, of very limited usefulness, that's the main reason More

by SOCCERUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We appreciate the five rating for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please reach out to our Business Manager Mike Mascavage regarding any service contract questions you may have. Mike can be reached at 910-408-0100. We are here to help. Thanks again

November 22, 2024

From sales to fixing a rattle was very professional, we have been Honda owners for the past twenty years. Very impressed very with every one we dealt with and with price and performance More

by azalearc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "very impressed with everyone we dealt with and the price and performance." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 22, 2024

Easy, no hassle. Sales manager was nice to deal with and scheduled appointment with ease. More

by kathleenwindsor757
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bentley, 5 stars
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Nov 22, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious compliments. We love the feedback including, "easy, no hassle." Please do not hesitate to reach out if you need us. Thanks again!

November 22, 2024

As usual Sam and team did a wonderful job on a complicated problem. Thanks All. More

by ROBERT.TODD.SR
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was extremely thoughtful of you to recognize his efforts. We appreciate the five star rating and gracious comments. Please do not hesitate to reach out if you need us. Thanks again!

November 21, 2024

Customer centric personnel who are professionals in all aspects of their business . I highly recommend this dealership More

by jdlocke1005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

We appreciate the five star review and high recommendations. It was thoughtful of you to go online and rate your experience. Please do not hesitate to reach out if you need us. Thanks again!

November 21, 2024

They have always done an excellent job for any service, from basic oil changes to installing new motors. More

by beccablackbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We sincerely appreciate your loyalty and rating for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thanks again!

November 20, 2024

As Mr. Kaballa would say in his ads..."Exceptional Service"...Special acknowledgment to the following: Heber "Ever" Quezada - No pressure and got the dea More

by pjcummings1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Coastal Kia responded

Congratulations on your 2025 Kia Sorento K-Line Prestige purchase! We truly appreciate the high marks and compliments for our team members. It was thoughtful of you to mention so many of them by name. Congratulations and enjoy! Please do not hesitate to reach out if you need us. Thanks again.

November 19, 2024

I was very pleased with Coastal Kia. Everyone that I was in contact with was very professional and nice. To me they went above and beyond to help me get the car I wanted. Thank you so More

by scgirlforsure
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Belk
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Nov 19, 2024 -

Coastal Kia responded

Thank YOU! We appreciate the kind words. We love the feedback including, "I was very pleased with Coastal Kia. To me they went above and beyond to help me get the car I wanted." Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

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