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Coastal Kia
Wilmington, NC
5,347 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,347 reviews
December 20, 2024
Excellent service as always. Efficient, professional and reliable. Everyone is smiling and offering to find ways to help. Efficient, professional and reliable. Everyone is smiling and offering to find ways to help. More
by ginaragnomurphy
Verified CustomerEmployees Worked With
December 18, 2024
Always helpful. Dave drove me over to Mayfaire and I finished my Christmas shopping while I waited for my service to be done. Everyone is alway cheerful and informat Dave drove me over to Mayfaire and I finished my Christmas shopping while I waited for my service to be done. Everyone is alway cheerful and informative. More
by LESLIEMARSH0
December 18, 2024
Customer service was so great! I really loved the quality of service I received. Everyone I spoke to was alert and knowledgeable and I appreciate that! I really loved the quality of service I received. Everyone I spoke to was alert and knowledgeable and I appreciate that! More
by LATONYAGILLIARD
December 18, 2024
Brought the car back to me when they said they would. Very pleasant waiting area with coffee, water and snacks. Charging ports for your electronics. Very pleasant waiting area with coffee, water and snacks. Charging ports for your electronics. More
by Steve G
Employees Worked With
December 17, 2024
I had an oil change and inspection done. They performed a warranty replacement that I didn’t even know I needed free of charge. Nice lobby area and friendly staff They performed a warranty replacement that I didn’t even know I needed free of charge. Nice lobby area and friendly staff More
by AJOB223
December 16, 2024
We were very impressed by this dealership! Everyone that we dealt with was knowledgeable and friendly. No hard pressure to buy! Would recommend Costal Kia to everyone. Everyone that we dealt with was knowledgeable and friendly. No hard pressure to buy! Would recommend Costal Kia to everyone. More
by RSCHWARTZ269
December 16, 2024
It was a very smooth process once we were able to negotiate a deal on the vehicle. negotiate a deal on the vehicle. More
by brockphillips03
Employees Worked With
December 16, 2024
The best service department. Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and Pat. Thank you. I drive 1 1/2 hours for service and I'm 78 years old. It's worth the effort. More
by SUZCKE
December 15, 2024
Very polite fast and prompt with the oil change and also wash my car as well wash my car as well More
by aj.hyman5
Employees Worked With
December 15, 2024
I cannot say enough good things about Bob Tomlin. He is professional, patient and courteous. He follows up promptly with updates and works closely with service to make sure I understand what’s going He is professional, patient and courteous. He follows up promptly with updates and works closely with service to make sure I understand what’s going on with my car and to be sure that I get the best outcome and to prioritize needs for maintenance in my car. In this time of expensive automobile costs and maintenance with inflation, I appreciate Bob’s honesty and knowledgeable advice. Recently, I had issues with an engine light repetitively and curiously coming on. Thanks to Bob and the service technician – whose name I don’t know – we tried a few less expensive options before barreling into expensive diagnostics, Ultimately the issue was resolved with some patience and research -probably saving me hundreds of dollars. This honesty towards the customer is simply invaluable. I always feel like he goes the extra mile. I am always greeted by everyone at the dealership pleasantly and by name , and attempts have been made by other service techs to help work me in as soon as possible when I’ve had unexpected issues. I appreciate the courtesy van and I’ve worked with David number of times. He’s always pleasant and prompt with follow up. More
by BROCHESTER01
