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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,410 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,410 reviews

January 20, 2025

The work done was great. The person I interacted with at the counter always seemed annoyed. More

by JOHNJOHN660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

Thank you for the review and helpful feedback. Our Service Director is addressing your comments with our team now. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thank you

January 20, 2025

Great customer service. I’ve had nothing but great experiences with the maintenance department. They are very knowledgeable and friendly even when I ask a lot of questions More

by siouan82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Coastal Kia responded

We love this, thank you! We sincerely appreciate the high marks and compliments for Sam Weisman and our service team. Thank you for the gracious feedback. We are here if you need us.

January 20, 2025

Sam was a great help and was ready to go as soon as we got there so there was no wasted time. More

by GDEROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. We appreciate the high marks and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 20, 2025

We had an amazing experience at this dealership. They were efficient and easy to work with. We had a newborn in tow and they made the experience painless. I would definitely buy a car from this deal More

by mldhervey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Coastal Kia responded

Wonderful news! We appreciate the five star review. Congratulations and enjoy! It was thoughtful of you to take time to go online and share your recent purchase experience. Thank you for the high recommendations as well. We are here if you need us. Thanks again!

January 19, 2025

Muy bueno y muy buen trato buenos precios los autos súper lindos y excelente servicio More

by ARMANDOVERDECIA1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

¡Gracias por la excelente reseña! Nos alegra que hayas disfrutado de tu experiencia con Riley y estamos contentos de que te guste tu coche. No dudes en llamarnos si podemos ayudarte en el futuro.

January 19, 2025

Called to let them know exact piece of trim needed replaced-instead of asking me to stop by to verify if they needed to order I was to make an appointment….only to make another appointment for actual More

by rxdynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

We are here to help. Our Service Director John Wigger just tried to reach you via phone. Please return Mr. Wigger's call. His direct number is 910-798-4716. We look forward to your call. Thank you

January 19, 2025

I have my car services performed by my dealer because they know my car and they treat me well. I may pay more for services but it is worth it to me. More

by RLPROVENCHER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

We appreciate the five star service review and compliments for our team. Thank you! We appreciate your loyalty and trust. Please do not hesitate to reach out if you need anything. Thanks again!

January 18, 2025

Dealership was verry neat and clean as for the service rep's. I talked with several of the rep's and they have been very helpful. I am concerned about one issue. When I release the brake to step on the ac More

by meowser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

Thank you for the high marks and gracious comments. Please reach out to our Service Director John Wigger on his direct line 910-798-4716. We look forward to addressing your concerns. Thank you!

January 18, 2025

Dealership personnel was friendly, courteous, and very professional. They gave me the feeling that made me want to return again. More

by reverendaford
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Coastal Kia responded

Fantastic news! Thank you! We appreciate the five star review and compliments for our staff. We are thrilled you felt welcome and appreciated during your recent visit. Please do not hesitate to reach out if you need us. Thanks again!

January 17, 2025

I live out of town and had to use your service department while visiting my kids . Marquita Best was my service consultant and she is the reason I will drive 4 hours and have any work done by your department More

by billlori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our Service Consultant Marquita Best earned your trust and loyalty. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high marks and gracious compliments. Thanks again!

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