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Coastal Kia
Wilmington, NC
5,332 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,332 reviews
January 21, 2025
Sales people very nice. I drove in from Myrtle Beach to buy a van. Left with the auto start/stop light on thinking the light meant the function was off. The function said it I drove in from Myrtle Beach to buy a van. Left with the auto start/stop light on thinking the light meant the function was off. The function said it needed to be serviced so I contacted service who said they just needed to replace the auxiliary battery. I had the battery replaced locally instead of driving three hours. Now the light is off and the service doesn’t work. The coolant level is way below minimum. It’s obvious this vehicle was not inspected or properly serviced. The windshield washer fluid will not come out when it’s supposed to. I believe this car was not given to me in the condition it was stated. Very disappointing. Going to call again to see if there’s any way to get help. Can’t drive 90 minutes one way to have it looked at and back again to have it fixed. More
by PJ Zito
Verified CustomerEmployees Worked With
January 20, 2025
The work done was great. The person I interacted with at the counter always seemed annoyed. The person I interacted with at the counter always seemed annoyed. More
by JOHNJOHN660
Employees Worked With
January 20, 2025
Great customer service. I’ve had nothing but great experiences with the maintenance department. They are very knowledgeable and friendly even when I ask a lot of questions I’ve had nothing but great experiences with the maintenance department. They are very knowledgeable and friendly even when I ask a lot of questions. More
by siouan82
Employees Worked With
January 20, 2025
Sam was a great help and was ready to go as soon as we got there so there was no wasted time. got there so there was no wasted time. More
by GDEROCCO
Employees Worked With
January 20, 2025
We had an amazing experience at this dealership. They were efficient and easy to work with. We had a newborn in tow and they made the experience painless. I would definitely buy a car from this deal They were efficient and easy to work with. We had a newborn in tow and they made the experience painless. I would definitely buy a car from this dealership in the future! More
by mldhervey
January 20, 2025
Service department mgr provided a verbal quote for tow hitch installation, which helped me make the decision to move forward. The charge was as quoted and the technician also discovered that I needed a 4 hitch installation, which helped me make the decision to move forward. The charge was as quoted and the technician also discovered that I needed a 4 wheel alignment, which was taken care of for a reasonable charge. Overall, very happy. More
by CPROUT
Employees Worked With
January 20, 2025
They greet you as soon as you enter the door and are always friendly and professional. always friendly and professional. More
by SULLIVANCANADY1
January 19, 2025
Muy bueno y muy buen trato buenos precios los autos súper lindos y excelente servicio lindos y excelente servicio More
by ARMANDOVERDECIA1
Employees Worked With
January 19, 2025
Called to let them know exact piece of trim needed replaced-instead of asking me to stop by to verify if they needed to order I was to make an appointment….only to make another appointment for actual replaced-instead of asking me to stop by to verify if they needed to order I was to make an appointment….only to make another appointment for actual replacement (installation) 2 appointments, 2 interrupted work days for me when same repair could and should have been done in 1 Waste of my time More
by rxdynda
Employees Worked With
January 19, 2025
I have my car services performed by my dealer because they know my car and they treat me well. I may pay more for services but it is worth it to me. they know my car and they treat me well. I may pay more for services but it is worth it to me. More
by RLPROVENCHER
Employees Worked With
