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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,467 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,467 reviews

April 19, 2025

Service team was great, very informative and explained needed service other than what I came in for. Waiting area was clean and well stocked on treats and drinks. More

by JAMESMSTEIN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2025

The service was great from start to finish. They offered me refreshments and my car was done when they said it was going be done! More

by tdowning360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

Over all it was relly good, Steve was very helpful with everything! Thank you for everything you did to get my new car! More

by katbyrd62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Coastal Kia responded

Congratulations! We sincerely appreciate the five star review and compliments for our Product Specialist Steve Kramer. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia. Enjoy!

April 16, 2025

Everyone from here has been helpful and friendly. All of my appointments run smoothly and I appreciate how professional and communicative they are. Top notch service from start to finish! More

by MOLLYNCREALESTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious compliments for our Service Consultant Bob Tomlin. We sincerely appreciate the five star rating. It was thoughtful of you to rate Bob Tomlin individually. Please do not hesitate to reach out if you need anything. Thanks again!

April 16, 2025

Always great service. The people are awesome and maintenance Always fast and great. I am a long time customer. More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Coastal Kia responded

We truly appreciate your loyalty and high marks. Thank you for your trust. We sincerely appreciate the five star rating and compliments for our service team. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

April 15, 2025

Luis was wonderful and very helpful. This is my third Kia and I’m never disappointed with coastal Kia! More

by MELWILLIAMS79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Coastal Kia responded

Thank you for your five star review and loyalty! Third Kia, wow! It was thoughtful of you to mention Luis Fuentes by name. Congratulations and enjoy! Thank you for choosing Coastal Kia.

April 14, 2025

Greet customer at the door. Very polite when speaking to the customer and explaining what needs to be done More

by BINKIE1066
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture at Coastal Kia. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs.

April 14, 2025

Brandon made the entire sales experience very enjoyable and frictionless. I highly recommend working with him to anyone considering a Kia. More

by chriscapone2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and compliments for our Product Specialist Brandon Wright. We love the feedback including, "Brandon made the entire experience very enjoyable...." We sincerely appreciate the high recommendations as well. Congratulations and enjoy!

April 14, 2025

Service person was rude. Dealership/servicr ctr hasnt lived up to expectations during last several visits. Coastal failed to respond to multiple complaints. More

by TJMURPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler D
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Apr 15, 2025 -

Coastal Kia responded

Please call our Service Director, John Wigger, on his direct line. His number is 910-798-4716. We would like to discuss your service visit with you when time permits. We look forward to your call. Thank you

April 13, 2025

Top notch dealership. The owner had a good truck at lunch time for his employees and customers. That was very nice of him. We spoke to the owner. Very nice down to earth. More

by DETTELBACHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious testimonial. We appreciate the kind words and high recommendations. Thank you for choosing Coastal Kia. We are here if you need us.

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