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Clement Chrysler Dodge Jeep Ram Columbia

Columbia, IL

4.8
367 Reviews

500 Admiral Weinel Blvd

Columbia, IL

62236

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367 Reviews of Clement Chrysler Dodge Jeep Ram Columbia

May 23, 2016

Great Dealership This is the 2nd Jeep that I have purchased from Royal Gate and have been completely satisfied both times. Rodney McGuire provided superb service. Thei More

by Carol Sager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney McGuire
May 23, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Thank you for the kind words, Carol! We are very pleased to heart that Rodney made your experience with us phenomenal! Thank you so much for your repeat business - we hope we have the opportunity to work with you again in the future.

May 22, 2016

Amazing experience - 2001 Ford Ranger I have been hunting in vain for months for a small pickup truck for home improvement purposes. A truck popped up on the Royal Gate webite and Jim was More

by Sean Albers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hodgkins
May 23, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Thanks for writing an awesome review, Sean! We are very pleased to hear that you had a great experience working with Jim. We always want to ensure our customers have a wonderful purchase experience, and it sounds like that is exactly what you encountered. Thank you for choosing Royal Gate!

May 21, 2016

Mark Stutko Thanks Mark for helping me buy my 2013 Wrangler. You made the process quick and easy. Royal Gate sales staff were straight forward and to the point. I More

by Jeepguy12
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stutko
May 23, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Hello! Thank you for the kind words. We always look to make purchasing a vehicle an easy experience, and we're happy that we could make it simple and straightforward. Thank you for choosing Royal Gate!

May 05, 2016

New car purchase Sef Solomon was very helpful and explained everything about the car financing very polite and helpful would recommend him to friends and relatives More

by durango765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sef Solomon
May 06, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Greetings! We are very happy to hear that Sef made the purchase of your vehicle a pleasant experience and you are completely satisfied with everything. Thank you so much for choosing Royal Gate!

May 03, 2016

Rodney McGuire It was a pleasure working with Rodney in securing our Chrysler 300. We love it and couldn't be happier. Rodney was informative and helpful in all as More

by gas2149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney McGuire & the Finance guy
May 05, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Hello! Thank you so much for your feedback. We are thrilled to hear that you had a great experience working with Rodney to purchase your Chrysler 300. Thank you so much for your business!

May 01, 2016

Jim Hodgkins Thanks to Jim for helping me purchase my car. Jim was honest, helpful and went out of his way to ensure the car met my satisfaction. He was true to More

by Kwitte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hodgkins
May 02, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Greetings! We always aim to make our customers' experience phenomenal, and we are so happy to hear that you had a great experience working with Jim to find your vehicle. We appreciate your business - thanks for choosing Reliable Chevrolet!

April 26, 2016

new Dodge 1500 Our experience was wonderful!! We drove over 100 miles, right after I got off work (night shift). They had the paper work ready, and we drove off with More

by sbeanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Robertson
Apr 27, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Greetings! We appreciate your feedback from your visit. Thank you so much for making the trip to see us here at Royal Gate. We truly appreciate your feedback, and are so happy to hear that your experience purchasing your truck was fantastic. If you find yourself back in the market, we hope we have the opportunity to work with you!

March 26, 2016

WORST SERVICE DEPARTMENT EVER THEY SAY I DIDN"T HAVE A WARRANTY AND I DID AND THEY STILL WOULD NOT GIVE ME A REFUND. AND I HAD TO GO HOME AND SHOW IT TO THEM STILL NOTTING More

by BIGBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MICHAEL MAHON
Apr 14, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Hello, and thank you for your feedback. Here at Royal Gate, we always are willing to work with our customers to make their experiences with us easier. We are sorry that your experience with us did not reflect that. We can assure you that we would never deny a refund or service to a customer that had a valid warranty. Your trust is important to us and we would love to discuss how we can restore our relationship with you. Please reach out to Mike at (618) 281-3000 ext 537 at your earliest convenience.

March 21, 2016

PLEASE READ -- do NOT do business here I purchased a pre-own truck in the middle of February. At the time of the purchase I elected for an extended warranty however I changed my mind and ca More

by Wes10k9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim, Jarrod and Mike
Apr 05, 2016 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Hello, and thank you for your feedback. We are very sorry to hear about the issues that you have experienced. Our records show you have received your temp tag and your warranty refund has been filed and issued. Please contact Mike Koltun at 618-281-3000 if you have any additional concerns.

Apr 15, 2016 -

Wes10k9 responded

It is somewhat comical how things are worded in an attempt of making oneself appear better...a fine line you walk by telling the truth without disclosing the truth. Your records are correct as in I did receive my title. However it was a day late so I was stuck with a late fee registering my vehicle that the dealer did not offer to pick up. And you say my warranty was processed however here I am in the middle of April with still no refund and yet the warranty company never even received the paperwork. This is a refund the dealer is solely responsible for from day one and is something that should have been done the very day I requested my cancelaction. I have most of this documented in email so any reader that would like to see the true correspondence between the dealership and I please feel free to email me at k9wes10@gmail.com. I also am filing a complaint with BBB as $2,000 of my money remains unspoken for. Many many empty promises from this dealer. If you think I am making any of this up...one contact me as mentioned above or look at the fact the finance guy is no longer employed there. My view has not changed on this dealership. Stay away!!

May 25, 2015

Amazing Sales Experience Dave Smith listened and understood what we were needing and wanting. He informed us of great buying programs on the new Chrysler 200, he showed us ca More

by Love my Chrysler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Smith
May 26, 2015 -

Clement Chrysler Dodge Jeep Ram Columbia responded

Hello! We appreciate you taking the time to leave feedback with us. It's wonderful to hear that Dave made your entire shopping experience great. Enjoy your stylish Chrysler 200!

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