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City Volkswagen of Chicago

Chicago, IL

5.0
3,716 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 3,716 reviews

February 08, 2025

Working with Brandon Rosenow was a pleasure. He knows how to give a good explanation on everything and give us a better on understanding on any of our concerns. It was smooth and easy to work wi More

by alexavillafuerte513
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

City Volkswagen of Chicago responded

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 08, 2025

My experience with Brandon Rosenow at Volkswagen was great he answered all my questions and explained everything so clearly understood everything More

by Toyocasas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

City Volkswagen of Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing City Volkswagen of Chicago. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 06, 2025

I recently purchased a car from City VW of Chicago, and I couldn't be happier with my experience! I highly recommend Brandon Rosenow to anyone looking for a VW. He and Edgard were incredibly friendly and kno More

by Cezar Tondini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

City Volkswagen of Chicago responded

It's great to hear that Brandon and Edgar provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 06, 2025

Ray was professional and sincere in helping us look at the new Tiguans. He was knowledgeable and easy to communicate with; he made the purchase and trade-in process easy and painless. Last time we purchas More

by Delilah S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

City Volkswagen of Chicago responded

It's fantastic to hear that we provided you with great customer service, Delilah! We truly appreciate the opportunity to do business with you. Thanks for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 05, 2025

Laura is a wonderful, helpful and kind sales person - never pushy, always full of information and options. I'll work with her every time, given the chance. The dealership is clean and organized. I only w More

by linseyfoster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

City Volkswagen of Chicago responded

Thank you so much, Linsey, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Laura! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 03, 2025

I loveeeee Laura! She literally makes car shopping and buying easy and stress free as possible! She’s patient, attentive and caring! I first purchased a vehicle with h More

by Shamaria S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim was amazing as well!
Feb 03, 2025 -

City Volkswagen of Chicago responded

Thank you, Shamaria, for sharing your experience with us! We're happy to hear it went well with Laura and truly appreciate your feedback. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 01, 2025

Juan was very professional and helpful. I felt comfortable and wouldn’t mind referring people to Juan or the VW dealership! Thanks again for a great experience, it was a pleasure doing busi More

by Jdcallway
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 01, 2025

Ray is one of the most coolest dude you can work with. Took great care of my Wife Jocelyn. Thank you City VW Chicago. Thank you Tim the GM as well for working with us. More

by a1work.dmack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

City Volkswagen of Chicago responded

Thank you so much for your wonderful review! We are thrilled that Ray had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 01, 2025

Tim Curran at City VW of Chicago is a great General Manager, he made my experience a great one. He worked hard to get me financed with my less than perfect credit. In addition Brandon Rosenow is a know More

by Darvece Tanner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

City Volkswagen of Chicago responded

Hi Darvece: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 29, 2025

Our salesperson Brandon Rosenow was fantastic! Incredibly knowledgeable about the product and very straightforward experience with no hidden fees!!! More

by robe
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brandon and our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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